weather unavailableweather unavailable
Make us your home page
Instagram

Bay Buzz

The staff of the Tampa Bay Times

Coast Bike Share working to fix coding problem

A problem with Coast bike rentals made through the bike-mounted keypads resulted in users seeing higher-than-expected balances on their accounts.

SKIP O'ROURKE | Times (2014)

A problem with Coast bike rentals made through the bike-mounted keypads resulted in users seeing higher-than-expected balances on their accounts.

2

January

If you rented a Coast bike on New Year's Eve and later saw a higher-than-expected balance on your account, don't worry.

Coast's managers say a coding problem in its bike-mounted keypads resulted in an error for all rentals completed using those keypads. (In essence, the problem kicked in after the clock in the keypads remained on 2016 time, while the program's servers moved on to 2017.) Rentals made through Coast's app were not affected.

Coast, which has rental bikes in Tampa and St. Petersburg, says bookings made from a bike's keypad will be adjusted, and that a three-day delay in credit-card processing has been put in place to give program administrators time to solve the problem and correct charges.

In the meantime, users could still see higher-than-expected rentals displayed on the bike screen and their account history, but, Coast program director Eric Trull said, "this will be resolved."

[Last modified: Monday, January 2, 2017 11:29am]

    

Join the discussion: Click to view comments, add yours

Loading...