FCAT call center doesn't have student scores
Whether the state's new FCAT call center (866-507-1109, toll-free) might have been swamped with calls when it opened Monday, or not, depends on who you ask. The Florida Department of Education reports 265 calls to the three-person answering staff, with the last person leaving after 8 p.m.
One thing is for certain, though: Many of the callers are calling the wrong place for what they want. Several parents and even some teachers have phoned to ask for individual student results.
It was so pervasive that the department sent out a memo this morning asking us to put out the message that schools, not the state, handle that end of the test results: "Please note that the FCAT 2.0 Call Center does not have individual student assessment results. When FCAT results become available, they are provided to school districts and subsequently sent home to parents from local school administrators."
Another group of parents will be looking for results soon. We've been told to expect another round of FCAT scores on Friday. Our bets are on third-grade reading, as elementary schools and parents will need to prepare for remedial work and alternative testing for the children who earned Level 1. That number is expected to rise by about 4,000 third graders across Florida, as the State Board of Education increased the passing score earlier this spring.