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Hernando transporation trouble-free despite heavy call volume



If you’re a Hernando County parent who has struggled to get through to the school district’s transportation department this week, you’re not alone.

The transportation department, as is typical for the first week of school, has been slammed with a heavy volume of calls. The result: For many callers, the phones ring and ring without any sign they will be answered.

“We have extra staff here answering phones,” said transportation director Doug Compton, adding that a total of 15 workers had been assigned to that duty.

“Even after that, the volume that comes in is overwhelming… Unfortunately, it’s the system we have.”

Compton said he is working on plans to alleviate the wait time for the future.

Hernando County School Board chairman Matt Foreman said he has received more calls from people with problems this year than in the past. He spoke with superintendent Lori Romano, who expects any the issues to be resolved quickly.

Aside from any difficulty reaching the transportation department, district officials were pleased with the first two days of busing students.

“Surprisingly event-free so far,” Compton said. “We had probably one of the better openings that we’ve seen in quite a while.”

He reported a handful of over-crowded buses, a few minor breakdowns and that some buses ran 15 to 20 minutes behind schedule, which is expected during the first week of school.

There were also some issues with the routing software, preventing some students from receiving bus assignments.

He described these as “minor” issues.

“Luckily, we haven’t had anything major so far,” he said.

[Last modified: Tuesday, August 20, 2013 5:28pm]


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