Ignore that message about buses, Hillsborough school district tells parents
Parents of Hillsborough school bus riders started receiving the emails and phone calls shortly after middle schools let out Wednesday.
"This message is to inform you of [your child's] new bus route," the message began, then listing a bus number, stop location and pickup and dropoff times.
In many cases, the information was not a change at all.
Fast forward to Thursday morning, and parents got a new correspondence from the district, to disregard the previous day's calls and emails.
"It was just a system error," district spokeswoman Tanya Arja told the Gradebook. "The message went out but it shouldn't have gone out."
She explained that a link in the district's communication system inadvertently signaled computers to deliver the information in error. The follow-up was to address any confusion.
This summer, the district overhauled its transportation customer service efforts. Among the changes, it provided individual bus route and stop information to families ahead of time, and it started sending out phone alerts when buses are running behind schedule.