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Where's my comment?

17

June

A reader e-mailed us asking why she couldn't find the comment she posted on a story about the St. Petersburg officer who fatally shot 17-year-old Javon Dawson outside a graduation party. She assured us that her comments weren't obscene (which would violate our guidelines).

I'm sure it's frustrating to post a thoughtful comment and then not see it attached to the story. Here's what likely happened:

Tampabay.com stories show the latest 35 comments posted by readers at the bottom of each story.  In the case of the teen shooting, readers posted hundreds of comments related to our coverage. So, a particular comment likely appeared with the story for a time but then was replaced by newer comments.

We are aware that readers want to see all comments that have been published. We'd like to show them, too, and our developers are working on a solution to this issue. I can't give any ETA at this point, but I'll update as I have more details on that.

We greatly appreciate your comments about our coverage and I know that our visitors do, too. I've heard from readers on several occasions that they specifically visit tampabay.com to read what others are saying.

Keep in mind -- as I told the reader who e-mailed us -- we can better troubleshoot issues with comments if you provide a story headline, approximate time of your posting and a description of your comment (not necessarily word-for-word but the gist of your posting).

[Last modified: Monday, May 24, 2010 3:41pm]

    

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