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From the staff of the Tampa Bay Times

Documents appear to show FPL stacked hearings

20

October

When state utility regulators appeared in Broward County to hear what customers thought of the service  Florida Power & Light offered as it prepared for the company's rate case, the state's largest utility was ready. It had asked 27 customers to speak on its behalf and confirmed that 10 would appear.

Two documents submitted to Public Service Commissioner Nathan Skop on Monday by someone who claims to be a fired employee at FPL show that both residential and commercial customers were prescreened by the company and lined up to speak to influence the record at the public hearings. Skop did not verify the authenticity of the documents but entered them into the record for FPL's pending rate case.

According to the anonymous source, it was a Sharepoint report put together by members of the customer service team for supervisors. Next to commercial customer Phil Reitz, the document says: "Formally with Dolphin Stadium now with Bank Atlantic Center. Very good long term relationship.'' Next to residential customer Roger Palermo, the document says: "Very satisfied with service provided by FPL.''

During its hearings on the rate case, FPL denied stacking the hearings or recruiting company employees to help orchestrate the testimony of customers. See the first four pages of the documents on this link. The PSC resumes hearings on the rate case Wednesday for three days.

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[Last modified: Thursday, September 9, 2010 3:23pm]

    

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