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From the staff of the Tampa Bay Times

Florida's new unemployment website still plagued with long waits, delayed claims



With the rollout of Florida's new $63 million unemployment system entering its third week, it's still unclear how many claimants are having serious problems accessing their benefits.

Internet snags, clogged phone lines and packed unemployment offices seem par for the course for dozens of people who have contacted the Tampa Bay Times saying they are on track to miss a month of claims or more.

Florida's Department of Economic Opportunity oversees the unemployment system and says it has 562 employees working overtime to address complaints and questions. Still, more than 1.1 million people have been disconnected from the phone helpline. At times, only one out of every 25 callers can reach a person.

Meanwhile, more than 5,600 people have contacted the department in writing and dozens more have flooded Gov. Rick Scott's email with complaints about the new system, known as CONNECT.

Read more here.

[Last modified: Tuesday, October 29, 2013 5:16pm]


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