Major revamp of state unemployment system could cause delays
People filing for unemployment benefits may face clogged phone lines and other delays in coming weeks as the state launches an overhaul of its creaky, 30-year-old unemployment system.
The $62.8 million revamp comes after Massachusetts and California faced huge problems with their own overhauls by the same contractor, New York-based Deloitte, including erroneously cut benefits and other glitches that forced employees to process claims by hand and cost taxpayers millions of dollars, according to news reports in those states.
The state's Department of Economic Opportunity, which oversees the unemployment system, does not anticipate similar problems, said Monica Russell, an agency spokeswoman, adding that Florida's overhaul came in under budget and on schedule.
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