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Robert Trigaux

When it comes to satisfying small businesses, some banks excel, others lag way behind



We'll let the new J.D. Power survey on small business satisfaction -- better known as "which banks give better service?" -- survey results speak for themselves. I know this chart is hard to see. Go to the original here for a crisper view and more information.

But the key point is certain banks prominent in Florida -- BB&T, Regions, SunTrust among others -- fared well in the survey. And other banks big in this market -- Fifth Third, Chase -- did below average. And Florida's biggest bank by market share, Bank of America, came in dead last in satisfying small businesses -- a core piece of Florida's economy.

The study measures small business customer satisfaction with the overall banking experience in an examination of eight factors: account initiation/product offerings; account manager; facility; account information; problem resolution; credit services; fees; and account activities.

-- Robert Trigaux, Times Business Columnist



[Last modified: Tuesday, June 1, 2010 11:26am]


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