Frontier outage early Tuesday was caused by an equipment malfunction

The outage lasted from about 3:45 a.m. to 11:20 a.m. Tuesday.
Frontier Communications customers experienced an outage this morning for internet service in Carrollwood. Pictured is a  Frontier flag in front of its Tampa office in 2016. [MONICA HERNDON | Times (2016)]
Frontier Communications customers experienced an outage this morning for internet service in Carrollwood. Pictured is a Frontier flag in front of its Tampa office in 2016. [MONICA HERNDON | Times (2016)]
Published April 16
Updated April 16

An unknown number of Frontier Communications customers in and around Carrollwood lost internet service for about eight hours early Tuesday morning. According to spokesman Bob Elek, the phone, internet and cable provider experienced a technical issue with one of its routers that caused the outage beginning at 3:45 a.m. It was resolved by 11:20 a.m.

"The large-scale routers that we have in our central offices are really no different than what you have at home," he said. "We just had a problem with one of the pieces of our equipment."

Elek said he was unable to provide the number of customers affected.

Contact Malena Carollo at mcarollo@tampabay.com or (727) 892-2249. Follow @malenacarollo.

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