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Digital Support Analyst
Id 787
Type Full-time
Location St. Petersburg, FL
Category Sales
Description

Digital Support Analyst

The Digital Sales Support Analyst is responsible for providing the support required to process digital campaigns from pre-sales to launch and will play an active role in designing and implementing solutions to support growth of digital revenue. The Digital Sales Support Analyst will interact with sales teams to ensure seamless digital campaign execution, providing a high-level of client service support. This person will be a key contributor to the digital sales team by supporting digital sales efforts locally and partnering with the centralized digital revenue operations team. 

Duties & Responsibilities 

  • Work with sales teams to prepare research, write and create sales presentations

  • Enter all aspects of a digital campaign into multiple digital advertising sales systems

  • Ensure that all elements of advertising campaigns are completed in an accurate and timely manner

  • Advise/consult with internal departments regarding ad inventory, forecasting, sell through rates

  • Ensure complete and accurate revenue recognition in a variety of billing systems

  • Compare reporting with third party to confirm campaign reporting is tracking and campaigns are running as contracted

  • Generate client campaign reports and interpret the results, providing key metrics and campaign recommendations to assist the sales team with client retention

  • Work closely with Digital Strategists to capture customer needs for execution of digital campaigns

  • Leverage digital tools to support digital campaign pricing and planning

  • Support and adhere to digital revenue operational processes, policies, procedures and standards of performance

  • Process customer credit requests (i.e., review against agreed limits) and report status to Digital Strategist and Digital Sales Manager

  • Liaise with web production, sales, marketing and analytics regarding planning and prioritization to assist in execution of the campaigns

  • Work collaboratively with the sales team and ad operations to recommend campaign modifications for optimal results

  • Cultivate positive professional relationships with clients, vendors and internal teams

  • Collaborate with billing team to resolve monthly invoicing queries

  • Attend sales training and planning meetings


    Skills & Abilities 

  • Must be digitally savvy and have excellent analytical and problem solving skills

  • Excellent organizational attributes with the ability to successfully manage several projects simultaneously in a deadline oriented environment.

  • Strong communication skills with the ability to interact with all levels of the organization

  • Proficient in the use of Microsoft Office (PowerPoint, Excel, Word, Outlook)

  • Adapt well to constant change, proactive and resourceful, with meticulous attention to detail

  • Think creatively and work collaboratively

  • Innate ability to quickly learn new software programs such as order management systems and customer relations management software

  • General knowledge of third party ad serving solutions as well as rich media technologies, including impression and click through tracking pixels preferred

     

     

    Education & Experience 

  • Bachelor\'s degree or equivalent years of experience in related field

  • 1 - 3 years’ experience in digital sales preferred

  • Experience with web analytics, e.g., Doubleclick, Omniture and Google Analytics preferred