$30 rebate turns into $20 rebate, then becomes a $30 rebate
Q: I bought an 18-piece cookware set last year that cost me $49.99. There was a $30 rebate offered with the purchase.
I sent in all the required paperwork and waited at least four months with no sign of my rebate.
I finally called and talked with customer service representatives who gave me a handful of new excuses each time. They claimed it had already been sent out, then said they could only send $20 because a UPC was missing, and another time promised to send it that day.
I have not received any rebate after six months and would like your help to get my refund.
Vimal P Singh
A: Luz Himala works with consumer rebate issues for Table Tops Unlimited and resolved your complaint.
Himala said the $30 rebate promotion was for purchases made only between Nov. 27 and Nov. 29, 2008; purchases made after those dates were offered a $20 rebate, Himala said, which is what you qualified for.
Table Tops Unlimited has issued you the $20 rebate in the form of a prepaid American Express card. Although you were only entitled to the $20 rebate, Himala added that, "our best interest is in the satisfaction of every customer. Therefore, as an act of good faith, we issued an extra $10."
Gas fireplace flap results in $75 credit
Q: On March 2, I tried to light my gas fireplace without success.
I called Bay Cities Gas Corporation the next day to request service to fill the gas tanks, although I didn't suspect they were empty since they were filled in November 2008.
I was told someone would come out to do so, but was given no indication as to when a technician would be there. Two days later a technician came and filled the tanks while no one was home, and left the statement on our door.
I tried to light the fireplace again that day and had no success. Since the tanks had gas, I figured my fireplace was faulty and called a fireplace repair company. The owner of the repair company came out and determined there was no gas coming from the tanks into the house.
After a considerable amount of time on the phone, someone finally discovered the technician had plugged the line because no one was home and he needed to light the pilot light. In the six years we've had the fireplace, a technician has never had to light it for us.
The fireplace repair company unplugged the line and lit the fireplace without incident. The cost of the service call was $75. I'd like a refund from Bay Cities for that payment.
A: Pat Buzzelli, office manager for Bay Cities Gas, said he put a $75 credit on your account in April, after receiving a complaint from you.
Your monthly statements verify this credit. Buzzelli said since you still have an open account with Bay Cities Gas he could not give you a cash refund. You called to acknowledge the credit.