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Action: Paula Young wig returned but refund tangled up

Paula Young wig returned but the refund tangled up

Q: In May I ordered a wig from Paula Young. When it arrived, it was too similar to one I already owned so I returned it.

I received a postcard stating my refund should be received no later than June 2.

It wasn't so I wrote, repeatedly, but have had no luck getting my money back.

Nancy Scott

A: Action received a response from Joyce Carvalho, contact center manager for Specialty Catalog Corp., Paula Young's parent company.

Carvalho wrote, "In researching this customer's account we have found that the amount of the refund ($29.05) is accurate. This customer used our smart label which carries a charge of $6.95. In addition, we do not refund shipping and handling charges on the initial order."

The problem with the response is that you weren't complaining about the amount of refund you received, but the fact that you'd received none at all.

I tried contacting Carvalho by e-mail and phone for clarification but received no return communication.

Please let me know if your refund hasn't arrived.

Verizon wireless charge in error but bills hang on for months

Q: I have been repeatedly billed for wireless service by Verizon. The final bill states I owe $522.35 and that the account "may have already been referred to an outside collection agency."

I have never had wireless service with Verizon!

Multiple calls to customer service resulted in assurances the charges were in error and would be reversed. But that never happened.

Finally, on Sept. 24, I sent Verizon a registered letter, return receipt requested, which detailed the history.

The inefficiency of Verizon is nothing less than harassment and the latest threat of an outside collection agency, with the resultant damage to my credit rating, is just too much.

Jules Sherry

A: Debby Kampert, Verizon's manager of state government relations, apologized for your inconvenience and frustration.

The account was never forwarded to collections, so your credit rating was not affected. A credit was issued in full and the account now reflects a zero balance, Kampert said.

She did not elaborate on the cause of the error.

Target stores will post recall information at kiosks

Target has joined with the Consumer Product Safety Commission to announce a new system in its stores to let customers know about recalls.

Signs posted throughout the stores will direct visitors to gift registry kiosks near the Guest Service desk.

The kiosks will give customers easy access to notices of new or past recalls for all product categories and customers can print copies of safety and recall notices to take with them.

Action: Paula Young wig returned but refund tangled up 12/27/08 [Last modified: Saturday, December 27, 2008 3:30am]
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