Friday, December 15, 2017
Consumer

Don't let gift delivery packages spoil surprise

Spoiler alert: If you order holiday gifts online, they may come in packages with pictures of the items inside. Meaning, your child or spouse will get an unexpected peek at what will be wrapped later.

Shopping online is one way to beat the brick-and-mortar crowds and save a little cash, but beware: with the perks come problems.

My family learned this the hard way last holiday season. We ordered an artists' easel for my daughter, which arrived in a box with a large image of the easel plastered on it. I didn't realize this until I arrived home after picking my daughter up from school. "Is that for me?" she screamed as she hugged the box responsible for spoiling the surprise.

Things got worse: My son's main gift — a Razor RipRider 360 tricycle — arrived several weeks before Christmas, but the package was missing one rear wheel. We frantically and repeatedly called Toys R Us, the online retailer we purchased the trike from, and Razor, for help. In the end, we received apologies and a discount but no third wheel — not until after the holiday.

Being prepared for the worst — or at least covering your bases — when ordering holiday gifts online can help consumers avoid a host of headaches, said Joe Palko, chief marketing officer for 3dCart Shopping Cart Software. The Tamarac-based e-commerce company provides software and Web page hosting services for 15,000 merchants nationwide.

"A lot can go wrong when you order online," Palko said. "I've seen all the problems."

For instance, Palko recommends contacting online merchants before ordering to enquire about whether shipped packages will be wrapped or otherwise covered.

"In some cases you can type in notes at the online checkout to say something like 'This is a gift, I don't want my son to know,' " Palko said, adding that retailers often call customers who do so to arrange a suitable delivery method.

Keep a close eye on the shipping tracking numbers and delivery schedules so you can plan to be home when a package arrives and avoid the curious eyes of a child.

Palko said one of the biggest disappointments for online shoppers is having packages arrive late. To dodge this problem, he recommends choosing online retailers which publish up-to-date regular and holiday shipping schedules on their websites.

As an example, the Toys R Us site reveals that items sent via standard shipping can take three to eight business days. The toy retailer, like many others, offers faster shipping options in exchange for extra fees.

To avoid the extra costs while still making sure your package will arrive by the holidays, Palko suggests placing online orders by Dec. 10 this year. "After that, you may have to look into air instead of ground shipping options if you absolutely must have the item on time."

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