Tuesday, November 21, 2017
Consumer

When food makes you sick, report it

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Cotton candy consumption was anything but sweet

Q: I'm an older person, confined to my bed and wheelchair most of the time.

Recently, I was able to get to the store and saw little bags of cotton candy. I hadn't tasted it since 1968 and gave in to the temptation. I think it cost about $1.

When I tasted the candy, it burned my tongue. I tried another taste and it really burned. I spat it out, but the residue in my mouth seemed to get hotter and hotter as it dissolved. I put the rest back into the bag and threw it out.

It must surely contain something more than just spun sugar and food coloring. It really frightened me and makes me worry about any children who might try it.

Do you think you could locate some and have it tested?

A. Brown

A: Action doesn't perform product testing; however I checked with the Food and Drug Administration to see if any recalls had been issued for the brand of candy you purchased.

There weren't.

This may alleviate your concern for others, but it probably doesn't make you feel any better about your own experience.

Should this happen in the future, hold onto the product packaging. Then call the FDA Safe Food Hotline toll-free at 1-888-723-3366 or visit www.foodsafety.gov to report the incident.

When illness results from something you ate, you can also contact your county health department. In Pinellas, call (727) 507-4336; Hillsborough, (813) 307-8000; Pasco, (727) 841-4221; and Hernando, (352) 540-6800.

Verizon gets a clear signal and issues refund for FiOS

Q: In November 2007, I contracted with Verizon to receive FiOS cable and phone service.

The router was installed on the television in December but it wouldn't work with it. All I had was a blank screen. I called Verizon, but no one could fix it.

After three days of trying to use the service without luck, I called Verizon to cancel and return its equipment. It had me take the router to the Gulf View Square Mall store, and I got a receipt showing it was returned.

When I received my next bank statement, Verizon had debited my account for $119.04 for FiOS. I had never authorized it to do so, nor was I using the service. I phoned and was assured the money would be refunded.

The next month, my account was debited again, this time for $117.35. I called again, but got no resolution.

What am I paying for?

Lorene Stader

A: According to Debby Kampert, Verizon manager of state government relations, you've been issued a credit of $179.19 and should have also received a refund check for the service charges plus the returned router.

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