Loan shoppers, know whether your quote comes with guarantee
WASHINGTON — If you plan to take out a mortgage or refinance anytime soon, heed this blunt message from federal officials: Don't fly blind. When you're shopping among competing lenders for the best loan terms and fees, make sure you know which quotes come with a guarantee and which do not.
Loan officers can provide their quotes on an informal "worksheet" that carries no federal consumer protections or on a new, three-page "good faith estimate" (GFE) that comes with guarantees.
On Feb. 18, the Department of Housing and Urban Development (HUD) brought together representatives of the highest-volume mortgage lenders in the country — who originate a combined 80 percent-plus of all new home loans — to review the agency's reformed GFE and closing documents.
Among the issues discussed: the widespread use of informal worksheet estimates to quote loan shoppers mortgage rates and settlement fees. HUD does not object to lenders using worksheets to give casual shoppers a rough idea of what they'll pay. But the agency says it wants lenders and loan officers to make clear to customers that worksheets are not GFEs — and they are not guaranteed.
At the meeting, HUD Deputy Assistant Secretary Vicki Bott warned that under no circumstances can worksheet quotes be issued to a mortgage applicant in lieu of a GFE. Once a consumer supplies the essential application information — Social Security number, property address and estimated value among other things — lenders must issue a binding-cost GFE rather than a worksheet, she said.
Also, loan officers cannot refuse to provide a GFE to an applicant who requests one, nor can they tell applicants that they can only receive a GFE if they commit to moving forward to obtain a mortgage.
Loan shoppers "do not have to move forward with a lender to get a GFE," Bott said in an interview after the lender meeting. "By no means can they say you are bound to me as your lender" after issuance of a cost-guaranteed GFE. Why? Because the whole concept of the revised GFE is to enable home buyers and refinancers to shop intelligently, with confidence in lenders' estimates. You can now get cost-guaranteed quotes on a GFE from one lender, then compare them with GFE quotes from competitors. The new form contains itemized boxes allowing comparison of up to four lenders' quotes — from interest rates to loan fees to prepayment penalties and total settlement expenses.
The GFE also ties upfront estimates to later charges at closing and encourages borrowers to check line by line for any discrepancies. The form explains which fees come with zero tolerance for changes between upfront estimates and closing — generally the lender's loan fees and local transfer taxes — and which fees allow a 10 percent tolerance for higher changes than the estimate, such as certain title and closing-related services.
How to be a smart mortgage shopper using the new federal rules to your advantage? If you are seriously looking for the best deal and are prepared to supply basic application information, ask for a GFE by name. If you're merely shopping for generic quotes, worksheets are fine as long as you understand their limitations.
Beware of look-alike ploys and substitutes. Bott told lenders to make sure their worksheets clearly are not GFEs. Some worksheets that have been used by lenders since Jan. 1 resemble GFEs, but have titles such as "estimated settlement costs." Others indicate on the bottom of the form that the worksheet "is not a GFE," but the typeface is so small it's barely legible.
Finally, be aware that federal law requires issuance of a GFE within three days of any application. If you don't receive one, and you signed up for a loan on the basis of a lender's worksheet, you are truly flying blind.
Ken Harney can be reached at email@example.com.