NAPLES — Residents of the Naples Estates mobile home park beamed and cheered when President Donald Trump and Gov. Rick Scott strolled amid piles of shredded aluminum three days after Hurricane Irma to buck up residents and hail the work of emergency responders. But almost nobody had anything good to say about their emergency shelter options prior to Irma’s landfall.

“We had so many people turned away from shelters because they were full — which is amazing that could happen in the state of Florida,” said Marla Kibbe, a seafood market employee and mobile home park resident who managed to find a condo for shelter and brought four other women with her. “One woman was 95 years old, but she got turned away from a shelter because she had a dog and they wouldn’t let her in. Another lady had medical needs and they couldn’t accommodate her.”