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As economy sours, a doctor loses her patience

LOS ANGELES — The morning's last patient, a disabled woman on Medicare, trails her doctor into her office and confides that she doesn't have money for lunch. Tanyech Walford pulls out her billfold and hands her $3. It's money the doctor really doesn't have.

"I tell patients I'm broke, and they just chuckle," she said. "They don't believe me."

Walford's fashionable medical suite in a sleek black-paneled building in Beverly Hills was hiding a grittier reality: She spent much of her lunch hour that day in her office opening mail — hoping to find payment checks to help fill the gap between her expenses and her revenue.

She hadn't drawn a paycheck for herself since February. On top of that, her practice has cost her $40,000 in personal savings and left her with $15,000 in credit card debt. Walford, 39, also owes $80,000 in medical school loans. She shops at Ross and other discount retailers, and she rarely eats out or takes time off.

"I'm totally stressed out," Walford said. "How can I take care of my patients when I'm that stressed?"

Walford is not alone in her struggle. Relatively low earnings, rising overhead and overwhelming patient loads are sending veteran primary care physicians into early retirement and driving medical students into better-paying specialties, creating what the New England Journal of Medicine recently called a crisis.

Primary care doctors "should be able to leave work thinking not of their income, or of un­answered phone calls, or of test results that they might have overlooked," Boston physician and associate journal editor Thomas H. Lee wrote in the Nov. 12 issue. "They should go home thinking, 'This is what I was meant to do.' "

But after five years, Walford couldn't hang on any longer. She closed her office in early December. "It's sad," said Walford, who has shoulder-length wavy black hair, a cherubic smile and a slight lilt that betrays her Jamaican roots. "I worked really hard. It's a tragedy."

Much of the problem lies in an endangered business model: the one- or two-physician general practice. Such practices are particularly difficult for primary care physicians to maintain because of their relatively slim and declining margins.

In her best year, Walford grossed about $360,000, more than enough to cover her overhead and take home a tidy income. That stands in sharp contrast to this year, when her practice slid into the red.

Small general practices give doctors autonomy to practice medicine as they see fit and can produce strong doctor-patient bonds. But the physicians have little or no clout to leverage better payments with insurers; they have no economy of scale, which makes overhead more burdensome.

"It's very difficult, even in rich neighborhoods like Beverly Hills, to set up a solo practice," said Richard Scheffler, an economist at the University of California, Berkeley. "The doctor has to pay rent, a nurse, have a bookkeeper, billing systems, computers. All of those fixed costs are very, very hard for a solo practitioner to have and survive."

Dr. Jerry Connell kept his family practice going in Santa Rosa, Calif., for 29 years. But he closed it in October because his income had slipped to $50,000 a year, even though he had 2,600 patients.

"I could make more with my Social Security and investments than I could by staying in practice," said Connell, 66.

He didn't bother looking for a buyer because "no one in Sonoma County has been able to find a replacement in five years."

"As people are tightening their belts, they are deferring things they think are a luxury or not absolutely necessary," said Long Beach physician Jeffrey Luther, president of the California Association of Family Physicians. "We see people putting off physicals and mammograms and blood tests because they just don't have the cash."

Walford's patients began canceling in droves several months ago. Even those who need to monitor chronic conditions such as heart disease and diabetes stopped coming in. Of those who did come, many asked to be billed — even for copayments as small as $10 — and then never paid.

"I love medicine," she said. "But they don't tell you this stuff in medical school. They tell you there's a shortage of doctors."

Many primary care physicians boost their income by offering Botox injections and other cosmetic procedures for cash. Walford couldn't afford the training.

Others have abandoned poor and working-class patients altogether, opening so-called concierge practices that require clients to pay an annual retainer of $1,500 or more and to submit their own insurance claims. Her patients would not have supported that sort of practice.

With debt mounting each month, Walford was forced to explore other options. She set her sights on large, stable practices near where she grew up.

Early next month, Walford will join 200 physicians in a multi-office practice affiliated with Johns Hopkins Medical Center in Prince George's County, Md. Her base salary will be $115,000, plus bonuses based on the complexity and quality of care she delivers. Benefits include vacations, health insurance, a pension plan and paid continuing medical education.

Walford couldn't find anyone to buy her practice and is still searching for someone to take over her lease. Dr. Peiman Berdjis, a friend with an office nearby, agreed to take the charts of the 2,000 patients she had seen. Her patients can start seeing Berdjis or find another doctor.

"This is a relief," Walford said from her cell phone as she drove east toward her new practice. "I've been spent emotionally, financially, physically, and now I need to have someone else worry about the finances."

As economy sours, a doctor loses her patience 12/20/08 [Last modified: Saturday, December 20, 2008 3:30am]

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