WASHINGTON — The whistle-blowers who exposed maintenance and inspection problems at Southwest Airlines told Congress their jobs were threatened and their reports of noncompliance were ignored for years by their superiors.
Federal Aviation Administration inspector Douglas Peters choked up as he told lawmakers about how a former manager came into his office, commented on pictures of Peters' family being most important, and then said his job could be jeopardized by his actions.
Rep. James Oberstar, D-Minn., said FAA managers' actions displayed "malfeasance bordering on corruption," adding that if presented to a grand jury, the evidence would bring an indictment.
The FAA last month took the rare step of ordering the audit of maintenance records at all domestic carriers following reports of missed safety inspections at Dallas-based Southwest. The airline was hit with a record $10.2-million fine for continuing to fly dozens of Boeing 737s, which carried an estimated 145,000 passengers, that hadn't been inspected for cracks in their fuselages.
Both FAA whistle-blowers — Charalambe Boutris and Peters — said the agency views the airlines as its "customers" instead of companies to be regulated. They said the FAA's chief maintenance inspector at Southwest, Douglas T. Gawadzinski, knowingly allowed Southwest to keep planes flying that put passengers at risk, and that another inspector knew of the problem and did nothing.
Transportation Department Inspector General Calvin L. Scovel III echoed concerns about the FAA's Southwest inspection office, testifying that it had "developed an overly collaborative relationship" with the airline.
"FAA's oversight in this case appears to allow, rather than mitigate, recurring safety violations," Scovel said.
His office found that the agency fails to protect employees who report safety issues and doesn't adequately respond to problems when they are identified. He recommended immediate action be taken to fix the air carrier oversight programs.
Gawadzinski is still with the FAA but has no responsibility for safety decisions, said Nicholas Sabatini, the agency's associate administrator for aviation safety.
Oberstar disputed that assertion and said Gawadzinski had kept oversight responsibility for some time after he was removed from the Southwest office. Sabatini said he would look into it those claims and promised that the FAA will "take whatever action the law will allow" when the investigation is complete.
Committee chairman Oberstar said as long as the FAA views the airlines as customers, "that culture of safety will not take hold and is not going to permeate the organization."
Sabatini said the FAA is a regulator and that he would immediately work to correct that internal problem of perception.
On Wednesday, the FAA announced a new reporting system designed to make it easier for inspectors to raise concerns and strengthen ethics policies aimed at easing potential conflicts of interests.