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In crowd-sourcing, doing piecemeal work for peanuts

Catherine Fraser transcribes a phone conversation on a crowd-sourced labor site at her home in Mountain View, Calif., last month. 


Catherine Fraser transcribes a phone conversation on a crowd-sourced labor site at her home in Mountain View, Calif., last month. 

SAN JOSE, Calif. — The job didn't pay much: 4 bucks an hour if you really hustled. But for Catherine Fraser, a recent community college grad from Mountain View looking to pick up a little extra spending cash, the work was a hoot.

"I told a friend, 'I'm now working in the porn industry' because I had to watch little clips of adult movies for a minute or two and then give them titles," says Fraser, 35, part of a growing global army of people making pennies in their spare time doing piecemeal — and often quirky — online micro-tasks. "We were limited to a small number of characters and encouraged to get creative."

So Fraser would come up with, well, creative euphemisms "just to spice things up."

She soon graduated to more savory micro-gigs — taking little surveys, transcribing insurance claims, penning product descriptions for $2 a shot — dipping her toes into a sprawling and little-known global subculture of digital grunt workers. Largely unregulated — a spokesman for the California Labor Commissioner's office said it was "starting to pop up on our radar" — this massive labor pool is beginning to transform the traditional workplace, helping to power the tech renaissance unfolding in Silicon Valley.

"Crowd sourcing harnesses the collaborative nature of the Internet and enables us to connect, from a labor perspective, in ways we could never do before," said analyst Martin Schneider with 451 Research. "Like manufacturing has done forever, crowd labor lets us break down a job into tiny components, where one bit of fact-checking or writing a few sentences is now the equivalent of gluing that chip onto a computer board."

Whether it's rating the relevance of a search engine's results to help train its algorithms or grading the sentiment of customers' tweets (angry? irritated? happy?) for Fortune 500 companies or screening dating site photos for inappropriate content, this cadre of anonymous workers is supporting huge swaths of the social networking empire.

"Crowd-sourced labor started off as this weird thing, with people doing these funny little jobs in their spare time, but now it's really catching on," said Bill Quinn with Boulder, Colo.-based Trada, which hires people to help advertisers beef up online search campaigns.

The numbers back that up. A study by industry group said crowd-labor revenues were up 75 percent in 2011 to $375 million. And the number of crowd workers is growing even faster, climbing more than 100 percent last year, with about 40 percent of the 6 million-member workforce living in developing countries.

While some workers can make six-figure annual salaries on more sophisticated tasks, one of the fastest-growing job segments, up 133 percent last year, is micro-tasks, such as the ones Amy Ellis of Alpine, Texas, does when her 2-year-old daughter is at school.

"I've done things like 100-word product descriptions that pay $2.25 each, like why you should buy this brand of fluffy towels," she said. Like many of her fellow microtaskers, she gets her work from Amazon's Mechanical Turk, an online labor market that pairs businesses, or "requesters," with "Turkers" who compete for HITS, or "human intelligence tasks," for a specific price and time-frame. One recent job listing on Turk, for example, offered to pay 2 cents to "copy text from business cards."

Like others, Ellis has also discovered the sleazier side of crowd labor, starting with scammer workers doing product reviews who just rip off content from other sites, and scammer requesters who are looking for fake reviews of businesses.

"My favorite one," she said, "was a hotel in Virginia that had all these negative ratings on Yelp — cockroaches, hookers in the neighborhood, that sort of thing — and they were paying Turkers 4 bucks to read about the hotel online and write a 4-star review, even though they'd never set foot in the place."

The community, says Mechanical Turk's vice president, Sharon Chiarella, is largely self-policed. "Workers and requesters earn a reputation on Turk," she said. "And we make it clear to requesters that if they treat workers poorly, they won't work for them anymore."

The larger question — and one with huge global implications as crowd sourcing redefines and, in some cases, kills traditional jobs and long-established labor-management models — is whether the crowd labor pool could essentially become one big worldwide digital sweatshop. While industry studies show that average hourly earnings across all categories range from about $7 in India to $16 in Western Europe, the fast-growing segment of micro-taskers earns half of that on average, and some make only $1.50 an hour.

Lilly Irani, a doctoral candidate in informatics at the University of California at Irvine who has studied crowd labor, says these unrepresented workers remain ripe for exploitation.

"We need to make sure that workers are part of the conversation about how these systems are designed," said Irani.

In crowd-sourcing, doing piecemeal work for peanuts 05/19/12 [Last modified: Saturday, May 19, 2012 4:32am]
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