If someone calls you from the "Health and Welfare Department," tells you you're getting a new Medicare card and asks you lots of personal questions, beware. It's a scam. They are identity thieves.
Medicare, and its authorized agents like the Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program, will not contact you through unsolicited calls, emails or visits, according to the Florida Department of Elder Affairs. They also will not ask for personal identifiers unless you contact them directly.
If you get a suspicious call, report it to the Senior Medicare Patrol project immediately at toll-free 1-866-357-6677.