Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Ex-airline worker's book, 'Tales From the Tarmac,' blasts passengers

After a 16-year career in the airline industry, Claudia Helena Oxee doesn't mince words about what's wrong with airline passengers today.

"Let's face it, passengers dress the way they want and do what they want," said Oxee, who worked on the station crew at John F. Kennedy International Airport for several airline. "The level of passengers has been degrading."

Now retired and promoting a book about her experiences, she said she would "crack the whip" on unruly passengers if she were still working at an airport. "I wouldn't put up with it."

Airlines spend millions of dollars collecting, analyzing and responding to passenger complaints. Oxee's new book and a survey of airline workers show that the folks who manage passengers have gripes of their own.

Her book, Tales From the Tarmac, recounts encounters with drunk, belligerent and hostile passengers, some of whom she describes as "twits, jerks and half-wits."

Oxee's biggest gripe is passengers who delay a flight with no good reason. "When they hold up an entire flight, it's a domino effect worldwide and then they show up with an attitude," she said.

Most hated passenger habits

Here are the things that bug airline workers the most, according to a recent survey of 700 of them in 85 countries.

• Clicking their fingers to get a flight attendant's attention

• Trying to get off the plane before the pilot gives the signal

• Stuffing too much in the overhead compartment

• Complaining about the lack of space in the overhead compartment

• Talking through the safety demonstration

Source: skyscanner.com

Ex-airline worker's book, 'Tales From the Tarmac,' blasts passengers 12/18/12 [Last modified: Wednesday, December 12, 2012 5:58pm]
Photo reprints | Article reprints

Copyright: For copyright information, please check with the distributor of this item, Tribune News Service.
    

Join the discussion: Click to view comments, add yours

Loading...
  1. United Airlines CEO to investors: We'll be more focused on customers

    Airlines

    CHICAGO — The CEO of United Airlines assured shareholders Wednesday that the company is doing all it can to be more customer-friendly since video surfaced of a passenger being violently ejected from a plane last month.

    Chicago Police arrest protesters after they sat down in a busy street blocking traffic outside a United Airlines shareholders meeting Wednesday, in downtown Chicago. The people who were arrested were protesting the low pay of employees of companies that provide meals and other services for United Airlines at Chicago's O'Hare Airport.
[Associated Press]
  2. 6 essential things you'll need before going to a theme park this summer

    Florida

    With Memorial Day weekend as the unofficial start of summer, we're back with a new a guide to what's new or noteworthy in Central Florida attractions.

  3. BREAKING NEWS: High winds force Sunshine Skyway to close as storms move in to Tampa Bay

    Public Safety

    The Sunshine Skyway bridge has been closed because of the weather conditions, the Pinellas County Sheriff's Office has announced.

    The Sunshine Skyway was closed Wednesday afternoon because of high winds. MONICA HERNDON   |   Times


  4. 'Biggest winner' of session, Richard Corcoran, paid $20k to the guy who named him biggest winner

    Blogs

    In the final days of the 2017 legislative session, as Tallahassee obsessed over whether a budget deal might happen or implode like Frank Artiles' political career, Florida House Speaker Richard Corcoran decided he could use some friendly P.R. Corcoran's political committee, Florida Roundtable, paid $20,000 to Extensive …

  5. Clearwater officer fired after investigation reveals use of unnecessary force on teen

    Public Safety

    A Clearwater police officer was fired after an internal investigation found he used unnecessary force on a teenager in custody, the agency said Wednesday.