Friday, June 22, 2018
Business

3,000 Bright House customers' accounts wrongly debited

About 3,000 Bright House Networks customers saw their checking accounts take an unexpected hit: The telecom debited their accounts three times this week for one month's payment.

The company discovered the error Tuesday when Bright House found that its third party vendor, Bill to Pay, incorrectly processed customers' checks that had been mailed in for payment.

"There was a problem with the check processing procedure," said Joe Durkin, a Bright House spokesman. "If customers find that they've had this happen to them, they should contact their bank first or Bright House Networks."

Durkin said Bright House will "make whole" any customers who might have suffered overdrafts of their checking accounts because of the check processing error. And all customers who were charged multiple times will be refunded the extra money that was wrongly debited.

"This is a top priority," he said. "It's regrettable that this happened."

Bright House, which has 2 million Florida customers, expects to have the problem fixed today, Durkin said.

Here's what went wrong:

The problem affected customers who mailed a check to Bright House, Durkin said. The checks went to a lockbox, and Bill to Pay collected them for processing through Bank of America. During that procedure, each of the 3,000 Florida customers' accounts were debited three times instead of one.

Ken Ward of Seminole was one of the customers who saw the extra drain on his checking account when he looked at his balance online Thursday. Debits of $120 were listed three times.

"When I called Bright House they said, 'Yes, there were a few people who had this problem,' and they would work to fix it as soon as possible," Ward said. "But when I contacted my bank this morning, they said it was a lot more then a few, as people have been calling all morning about this problem."

Though his account wasn't facing an overdraft because of the error, Ward said he worried about others who might be living paycheck to paycheck suddenly finding hundreds of dollars missing from their accounts.

"Nothing like getting yourself set up for overdrawing your checking account right before Christmas," Ward said.

Ivan Penn can be reached at [email protected] or (727) 892-2332.

Comments
Tampa Bay workforce development initiative looks to Houston for lessons

Tampa Bay workforce development initiative looks to Houston for lessons

The biggest hospitals in Houston had a problem.To earn a prized institutional certification, they needed more nurses with bachelor of science degrees in nursing.But local colleges were more focused on turning out nurses with two-year degrees who, to ...
Updated: 5 hours ago
Health care IT company CareSync shuts down, laying off 292

Health care IT company CareSync shuts down, laying off 292

TAMPA — The days ahead were supposed to be bright.For weeks, the future of health care tech company CareSync had been thrown into question as founder and CEO and founder Travis Bond unexpectedly departed, kicking off multiple rounds of layoffs. But t...
Updated: 6 hours ago
Coal and gas hold onto their share of electricity production, despite massive push for renewables

Coal and gas hold onto their share of electricity production, despite massive push for renewables

Here’s an intriguing set of facts: Coal produces the same percentage of the world’s electricity as 20 years ago. Oil and gas remain about level, too.Same for nonfossil fuel sources. In other words, the massive push towards renewables over the past co...
Updated: 7 hours ago
Brink: Why have Florida’s working-age men left the labor market in droves

Brink: Why have Florida’s working-age men left the labor market in droves

A cancer lurks within Florida’s otherwise rosy job numbers, one that’s been called a quiet catastrophe and an intractable time bomb.Too many men between the ages of 25 and 54 have stopped working.Economists call those the prime-age years. Incomes gen...
Updated: 7 hours ago
Pride divided no more: St. Pete Pride comes back together

Pride divided no more: St. Pete Pride comes back together

ST. PETERSBURG — The 16th annual St. Pete Pride Parade is getting ready to march along the downtown waterfront the second straight year. But many hope to move past the division caused last year when the parade was uprooted from its original hom...
Published: 06/22/18
For sale: A Tampa Bay area elementary school where you can eat tacos and buy wine

For sale: A Tampa Bay area elementary school where you can eat tacos and buy wine

ST. PETERSBURG — For sale: a 104-year-old elementary school with restaurant and wine shop. It even has a title company where you can close the deal.Less than a year after completing a major renovation of the historic North Ward school, developer Jona...
Published: 06/22/18
Domain Homes: Buyers love them, some others don’t

Domain Homes: Buyers love them, some others don’t

TAMPA — When the 2008 financial crash brought down the nation’s housing market, hundreds of home builders went out of business. Among them was Sharon McSwain Homes in Atlanta, forced to liquidate in 2009.But just as developers like to develop, builde...
Published: 06/21/18
Updated: 06/22/18
Armature Works developers sue Ulele and city of Tampa over use of nearby building

Armature Works developers sue Ulele and city of Tampa over use of nearby building

TAMPA — Two of the city’s hottest developers — the companies behind Ulele and the Armature Works — are heading to court over control of an old city building that sits between the hit eateries. Both want to redevelop the city&...
Published: 06/21/18
Orlando airport first to scan faces of U.S. citizens on international flights

Orlando airport first to scan faces of U.S. citizens on international flights

Associated PressFlorida’s busiest airport is becoming the first in the nation to require a face scan of passengers on all arriving and departing international flights, including U.S. citizens, according to officials there. The expected announcement T...
Published: 06/21/18
Saboteur or whistleblower? Battle between Elon Musk and former Tesla employee turns ugly, exposing internal rancor

Saboteur or whistleblower? Battle between Elon Musk and former Tesla employee turns ugly, exposing internal rancor

Hours after Tesla had sued its former employee on charges he had stolen company secrets, and days after chief Elon Musk had called him a saboteur, the Silicon Valley automaker made a startling claim. The company had received a call from a friend of t...
Published: 06/21/18