Survey: TD Bank wins most applause from small businesses that feel neglected by lenders

TD Bank outscored 10 other banks serving the South in a recent regional J.D. Power survey of small business satisfaction. [AP Photo/Mark Lennihan]
TD Bank outscored 10 other banks serving the South in a recent regional J.D. Power survey of small business satisfaction. [AP Photo/Mark Lennihan]
Published October 30 2017
Updated October 30 2017

Many small businesses are feeling neglected across a broad set of measures by their banks, a recent J.D. Power national survey of small business banking satisfaction found. "Small business banking is one of only two financial services industries measured by J.D. Power to show year-over-year declines in customer satisfaction in 2017," said Bob Neuhaus, J.D. Power financial services consultant. "The performance gaps we’re seeing are pervasive, affecting virtually every customer touch point with the bank."

In a regional portion of the survey focused on the South, TD Bank ranked highest in small business banking satisfaction with a score of 819 out of a possible 1,000. It was followed by Capital One (817) and Chase (815). BBVA Compass (790) and last-place Bank of America (786) of 11 banks were ranked the lowest.

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