Saturday, July 21, 2018
Business

As airline rules relax under Trump, here’s a survival guide to flying in 2018

If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead.

That’s the consensus of airline experts, consumer advocates and frequent travelers. They say the domestic airlines have charted a course for this year that includes more fees and ticket restrictions and, inevitably, additional confrontations with unhappy customers. No one may be able to persuade the airline industry to change its flight plan, but passengers can take steps to ensure their vacations are relatively surprise- and problem-free in 2018.

Air travelers griped about the usual hassles in 2017, according to a year-end survey by Berkshire Hathaway Travel Protection, with canceled flights, lack of legroom and missed connections, topping the list. But there are other annoyances that will almost certainly emerge in the year ahead.

To get a preview of 2018, scroll back to just before the holidays, when Delta Air Lines dropped a bombshell on its Europe-bound passengers. Starting April 10, it will charge basic economy passengers checked-baggage fees — $60 for the first bag and $100 for the second.

About the same time, the U.S. Department of Transportation quietly abandoned two proposed consumer rules, one that would have required airlines to disclose baggage fees at the start of a ticket purchase and one that would have made airlines report more information about their revenue from fees charged for extra services, such as early boarding, seat reservations and carry-on luggage.

RELATED COVERAGE: Air travel was miserable in 2017, but at least nobody died in a commercial jet crash

While the government’s decisions had no immediate effect on passengers — after all, they were still on the drawing board — they signaled to the airline industry that the Transportation Department’s attitude toward consumer protection has shifted. An exuberant airline industry, via its trade organization Airlines For America, issued a statement that the decision would usher in "a new era of smarter regulation focusing on jobs and economic growth."

The agency delivered another wink to the industry when it dramatically reduced the number of regulatory enforcement actions taken against airlines last year. Only 18 consent orders were issued for $3.1 million in civil penalties compared with 29 orders worth $6.4 million for 2016.

Look closer, and an even more troubling picture comes into focus for passengers. The department hasn’t implemented rules required by Congress that would allow families to sit together or regulations that would require airlines to refund checked-baggage fees when they lose passengers’ luggage. "It’s as if the police decided not to do their job," said Charles Leocha, chairman of Travelers United, a Washington passenger-advocacy group.

That’s the framework for flying in 2018: Airlines, emboldened by a government that can’t or won’t regulate it in the way most customers expect it to, will try to squeeze passengers for every dollar. Leocha said he expects airlines to ask the federal government to begin dismantling the few existing rules on the books, which they have derisively referred to as "command-and-control" regulations. Indeed, they’ve already formally asked regulators to discard two of the most significant consumer-protection rules recently enacted: a 24-hour refund rule and a "full fare" advertising rule that requires an airline to quote a ticket price that includes all taxes and fees. If that happens, it may be even harder to determine the actual cost of a ticket, persuade an airline to cover your expenses when you’re delayed or get a ticket refund.

So what do consumers need to do in an age of lax regulation and rising fees? "Travelers will need to do a deeper dive to determine what is — or is not — included with each fare they purchase when they are comparison shopping," said Craig Fichtelberg, president of AmTrav Corporate Travel of Chicago.

Fliers’ options are perhaps more limited than ever. With just four major carriers, which many consider an oligopoly, you can’t threaten to take your business elsewhere. But there are ways to even the playing field a little.

Even though the government may be looking the other way, other travelers aren’t. Consider last year’s customer-service disasters, virtually all of which involved a viral video taken on a smartphone camera. Airlines fear your camera and the power of social media because they have the power to influence public opinion. That’s one reason they’re fighting so hard to ban photography on planes, an issue that is certain to come up again in 2018.

"Changes are going to be driven more by consumers than by regulation or even the threat of new regulations," said Seth Kaplan, the editor of Airline Weekly, a trade publication. "The good that came out of the Dr. Dao incident is that airlines are now bumping far fewer customers involuntarily than before, even in the usual less dramatic ways than by dragging them off airplanes. Airlines got the message loud and clear that the public won’t tolerate that kind of incident and then an airline’s initial indifference to what happened. Hopefully, they also got the broader message that it’s better to prevent problems before they happen than to scramble to address them later."

In the meantime, keep your phone charged and at the ready. An airline employee delivering good service has nothing to fear from being photographed on the job, but someone who is doing passengers wrong, and knows it, will try to force you to stop filming, citing a bogus "interfering with the flight crew" excuse. Use your camera and leverage the power of social media when necessary. It may be your only option when the courts and regulators have failed.

Also, keep a calculator handy when you’re shopping for airfares. Airlines have scored an important victory when it comes to how they can display fares. Next, they’ll probably go after the DOT’s full-fare advertising rule, which requires airlines to quote an airfare that includes taxes and all mandatory fees. When that happens, we’ll go back to the days of seeing a $199 fare that, many clicks later after adding fuel surcharges and taxes, costs $599.

One thing is certain: Barring a dramatic regulatory shift or a sudden change of heart in the airline industry, 2018 could prove to be the most challenging time for air travelers since the one immediately following 9/11 - and perhaps ever.

Christopher Elliott is a consumer advocate, journalist and co-founder of the advocacy group Travelers United. Email him at chriselliott.org.

Comments
He was fired after an encounter with a ‘racist’ customer. After sharing his story, Home Depot changed its mind.

He was fired after an encounter with a ‘racist’ customer. After sharing his story, Home Depot changed its mind.

After a man last Thursday approached the checkout at a Home Depot in Albany, New York, staff member Maurice Rucker asked him to leash his dog. That’s when the man exploded.Rucker, a 60-year-old black man, claimed he was fired Tuesday after defending ...
Updated: 8 hours ago
Open office plans are as bad as you thought

Open office plans are as bad as you thought

A cubicle-free workplace without private offices is supposed to force employees to collaborate. To have them talk more face-to-face. To get them off instant messenger and spontaneously brainstroming about new ideas.But a recent study by two researche...
Published: 07/21/18
Officials speak out against demolition plans for historic Jordan Park section

Officials speak out against demolition plans for historic Jordan Park section

ST. PETERSBURG — Pinellas County School board chair Rene Flowers was fired up Friday. She talked about growing up in Jordan Park, the city’s first public housing project and a sentimental and historic marker of St. Petersburg’s African-American commu...
Published: 07/20/18
Florida is still paying SunPass contractor, even after officials said they would stop

Florida is still paying SunPass contractor, even after officials said they would stop

Florida has not stopped paying the SunPass contractor responsible for the tolling system’s outage, even after transportation officials said the state would suspend all payments.In a letter on Monday, FDOT secretary Mike Dew said the state would not p...
Published: 07/20/18
Florida among the top 3 states with the most income inequality

Florida among the top 3 states with the most income inequality

Florida is one of three states in the nation with the biggest income gap between the very rich and everyone else.In 2015, a family in the top 1 percent nationally had an average income of more than $1.3 million — or 26.3 times as much as the $50,107 ...
Published: 07/20/18
Tampa International Airport ranked in top 10 for defense against cyber threats

Tampa International Airport ranked in top 10 for defense against cyber threats

TAMPA — Tampa International Airport was ranked this week as the 10th safest U.S. airport to go online without being hacked, but the ranking is not only about the place, but also about how savvy its travelers are.The data security firm Coronet ranked ...
Published: 07/20/18
When suicide threats come calling: ‘I try to make a connection.’

When suicide threats come calling: ‘I try to make a connection.’

TAMPA — At first glance, it’s a typical office with more than a dozen cubicles under florescent lights. The operators wear headsets and stare into computer screens, some tinkering with handheld toys, others browsing Facebook or chatting with colleagu...
Published: 07/20/18

State record of $321 million in unclaimed property back to residents and businesses

More than $321 million was returned to Florida residents and businesses from the state’s unclaimed property in the past fiscal year.Chief Financial Officer (CFO) Jimmy Patronis took office in July 2017 and said this year’s total broke last year’s rec...
Published: 07/20/18
Trump ready to hit all Chinese imports with tariffs

Trump ready to hit all Chinese imports with tariffs

Associated PressPresident Donald Trump has indicated that he’s willing to hit every product imported from China with tariffs, sending U.S. markets sliding before the opening bell Friday. In a taped interview with the business channel CNBC, Trump said...
Published: 07/20/18
Tampa Bay and Florida businesses expect tariffs to drive prices up

Tampa Bay and Florida businesses expect tariffs to drive prices up

TAMPA — Tariffs imposed by the Trump administration and other countries are beginning to push up prices and depress demand in spots around the Tampa Bay area and Florida, business executives say."We’ve definitely seen that the tariffs have increased ...
Published: 07/20/18