CLEARWATER — A rash of flight cancellations that hit Allegiant Air passengers Wednesday will continue into next week and possibly longer, leaving hundreds of disgruntled customers looking for rebooking options and complaining of partial reimbursement.
Kevin Raper, a Knoxville resident, flew to Las Vegas for a few days and expected to come back Friday. But his return was pushed until Saturday after his flight was canceled, sticking him and his travel companions, who also flew the Las Vegas-based airline, with hefty additional costs.
"We are stranded and spending $1,000 a day in hotels and food because of your crappy service," he tweeted. "How do you plan to reimburse us and fix this?"
In an interview with the Tampa Bay Times, Raper said he and his companions each received a $100 voucher — less than half the cost of a ticket. Frustrations over partial reimbursement were echoed by other passengers on Twitter, as well.
"Needless to say, it’ll be the last time we use them," Raper said.
Scott Hooker, a Seminole resident whose wife was scheduled to take an Allegiant flight to visit her sister, fared a little better.
He said the couple was given about 24 hours notice that the flight was canceled. They received a $150 flight voucher (the flight cost $156) and $225 as an apology.
"I was just surprised more than anything at the lack of any notice whatsoever," he said. "We were within 24 hours and you’re telling me that you didn’t know about this?"
As of Thursday afternoon, 32 flights had been cancelled: 18 flights for Thursday, eight Friday flights and six flights on June 21. In addition, two Friday flights were rescheduled.
Allegiant did not return multiple requests for comment Thursday. According to Allegiant spokesperson Krysta Levy on Wednesday, the planned transition away from the MD-80 planes was the issue.
"We are in the process of transitioning to an all-Airbus fleet," Levy said in an email. "We have offered options to our passengers on canceled flights including re-accommodation to other flights or refunds."
It was an unusual statement given that in October, the airline said the St. Pete-Clearwater airport had finished its Airbus transition ahead of schedule. Of the affected flights, 12 were through St. Petersburg.
In a tweet to a passenger, Allegiant said "supply chain issues delayed delivery dates for aircraft scheduled to join our fleet."
Allegiant is in the process of replacing all of its MD-80s with new Airbus planes by 2019. The MD-80s, a Times investigation found, caused Allegiant’s planes to fail at quadruple the rate of other airlines in 2015. The MD-80s were older, averaging about 22 years each, and had constant mechanical issues.
Staff writers Justin Trombly and Hannah Denham contributed to this report.
Hey @Allegiant my mom was going to visit us on Friday but her flight was cancelled. She's been on hold for 1.5 hours trying to resched. What can she do? Any chance ya'll will answer the phone?— Dr Anastasia Bodnar (@geneticmaize) June 13, 2018
Bad news: flight cancelled Good news: flight rebooked, $150 flight voucher, and a $225 "apology" check.— Scott Hooker (@PapaHooks) June 13, 2018
Had to hang up after 2.5 hours on the phone trying to reach @Allegiant. Hold time was supposed to be 45 minutes. Thanks for ruining my last day of vacation.— Laura Merchant (@LMerchantDesign) June 14, 2018
Never flying @Allegiant again, they canceled my flight within 48hrs, no reason why, then send me a voucher, im on hold for over an hour, the voucher doesn’t even cover the cost of a one way flight! Amateur hour. Thanks for ruining a family trip.— Bertaglius (@ILikeBertls) June 13, 2018
Contact Justin Trombly at [email protected] Follow @JustinTrombly.
Contact this reporter at [email protected] or (727) 892-2249. Follow @malenacarollo.