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Auto sales top consumers' list of complaints

There were hurricane shutter salesmen and a wedding photographer in Pinellas County who never delivered as promised. There was a Tampa resident who switched to Bright House Networks and discovered he had phone, cable and Internet service only from 9 a.m. to 9 p.m. And there was an Orlando man who put a $4,000 deposit down on a car he found on the Internet but never got his wheels.

These were among the scams cited in a nationwide survey of America's top consumer complaints issued Wednesday. The Consumer Federation of America, National Association of Consumer Agency Administrators and North American Consumer Protection Investigators gleaned data from dozens of local agencies.

The fastest-growing areas of complaint involved home improvements, Internet sales, mortgage fraud and foreclosure, credit and debt collection and fake-check scams. The national roundup mirrors a statewide scam-assessment published annually by Florida's Department of Agriculture and Consumer Services. But the No. 1 complaint in Florida is buried in eighth place on the nationwide list: Violations of the do-not-call list.

Top complaints

1. Auto

2. Home improvement

3. Credit/debt collection

4. Retail sales

5. Utilities

Auto sales top consumers' list of complaints 07/30/08 [Last modified: Thursday, July 31, 2008 2:10pm]
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