Monday, July 16, 2018
Business

Florida Blue refunding money to 9,500 people in billing glitch

A payment-processing glitch by the health care insurer Florida Blue caused overcharges for about 9,500 people, Florida Blue confirmed late Tuesday.

The problem caused customers to be charged multiple times for the same bill, the company said. The nonprofit company found out about the glitch Monday and immediately started working on a fix.

PREVIOUS COVERAGE: Florida Blue working to resolve payment glitch

Jacksonville-based Florida Blue, also known as Blue Cross & Blue Shield of Florida, is the state's largest health insurance provider with about 4 million customers.

"Within 24 hours of becoming aware of the issue, we initiated charge reversals for all impacted members," Florida Blue spokeswoman Christie Hyde DeNave. "Some members have already seen refunds reflected in their accounts. Other refunds are currently being processed by members' financial institutions. We expect those refunds should be completed by most banks within the next few days. In some instances it may take slightly longer."

She said Florida Blue is working directly with banks across Florida and are working to have all late charges and associated fees removed from member accounts. But if those fees are not removed, DeNave said, Florida Blue will cover the cost.

Florida Blue officials apologized earlier this week for the problem, which they blamed on an unidentified vendor.

Tampa resident Tracey Davis told the Tampa Bay Times that her checking account was overdrawn when she was charged more than $18,000 by Florida Blue. Her actual monthly premium should have been $877.

The Palm Beach Post reported that one Florida Blue customer was charged $40,000 for a premium that was less than $1,100, resulting in $1,400 in erroneous bank fees.

Contact William R. Levesque at [email protected] Follow @Times_Levesque.

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