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USAA downsizing its Tampa hiring spree

USAA is still on a hiring spree at its Tampa call center, but it's adding fewer than the 400 jobs it announced in February.

Company spokesman Dave Pacholczyk attributed the cutback in hiring to several factors: lower attrition than expected; higher productivity than expected; and more workers relocating here from shuttered offices elsewhere than expected.

More than 550 USAA workers are being relocated to various sites around the country because of the company's decision to shut offices in Sacramento and Norfolk. Many will go to the company's headquarters in San Antonio, Texas. About 90 of them are coming to Tampa. Before the additions, the Tampa office had 1,541 employees.

"This is not a jobs (downsizing) issue. It's simply moving people out of real estate we no longer need," Pacholczyk said. "We made an offer to all 1,075 employees (affected) to relocate and nearly three out of five took advantage."

The workers, who will relocate here between June and September, are mainly involved in handling claims questions from USAA customers.

Pacholczyk said he couldn't be more precise on the number of Tampa hires, but said the company also is adding workers in San Antonio, Phoenix and Colorado Springs. To apply for open positions, go to

USAA caters its array of insurance products and other financial services to members of the military and their families, and has strong ties to military institutions such as MacDill Air Force Base in Tampa. It has 22,000 employees nationwide.

USAA downsizing its Tampa hiring spree 04/09/09 [Last modified: Thursday, April 9, 2009 2:58pm]
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