Call center consolidation to save state $5-million

The Florida Department of Financial Services says it will save $5-million over the next five years by consolidating consumer call center operations in Largo and Tallahassee. The move affects workers in 44.5 full-time positions scattered across the state, including 10 workers at three offices in Tampa. Workers who transfer will get up to $2,000 to help with moving costs. Twelve people currently work at the Largo center. Chief Financial Officer Alex Sink said the move will allow better training to improve customer service.

Call center consolidation to save state $5-million 07/10/08 [Last modified: Monday, November 1, 2010 3:36pm]

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