Wednesday, June 20, 2018
Business

Claffey: The value of being smart and organizationally healthy

When Workplace Dynamics CEO Doug Claffey first started teaming with newspapers to identify top workplaces, employee surveys focused on measuring employee "satisfaction."

That was seven years ago, says Claffey, whose Exton, Pa. research firm first helped with the Tampa Bay Times in 2010 to rank Tampa Bay's top workplaces. But "satisfaction" failed to keep up with the modern workplace, Claffey says, and it was soon dropped in favor of "engagement." How engaged are workers became the test of excellence.

Now Claffey has taken the next step. His surveys ask company employees two categories of questions: Me and We.

The Me questions focus on pay and benefits – the "What's in it for me?" part of work.

But the We questions lie at the core of Workplace Dynamics' choosing truly top workplaces. The We questions include:

• Are we all in this together?

• Do we feel connected to this organization?

• Where are we headed?

• How do we get there?

Clear and positive answers to these questions are big indicators of "organizational health," Claffey says. Workplaces with high levels of organizational health are more likely in the long run to remain successful.

Claffey shares this idea with good company.

McKinsey & Co. consultants Scott Keller and Colin Price co-authored "Beyond Performance," a book about assessing organizational health. To sustain a top business, they say, don't make performance a primary focus. An organization's health is equally important and equally manageable.

Lest we start humming Kumbaya, Claffey argues that top workplaces must be both smart and possess organizational health. The trick with being smart, he says, is that it is too difficult for most companies to significantly outsmart one another with either marketing or financial strategies because so many business schools and top consultants offer similar input.

"Your top workplaces in Tampa Bay are the healthy organizations," Claffey says. "The great thing about being healthy is that you will be more robust to any shocks to the system, in contrast to companies that may be smart but unhealthy."

According to Top Workplace data, many top ranked companies here have enjoyed considerable employee growth. Since 2010, for example, Raymond James Financial added 1,697 employees and Laser Spine Institute added 180.

And what about perks, which are also detailed in this section? They are little more than flashy objects to catch the eye, he says.

Perks help make a top workplace, Claffey says, but their impact is often exaggerated. "You can't put in a cappucino machine or yoga studio and then get a top workplace.

"I will often ask leaders: 'What is your secret sauce for a top workplace?' The consistent answer is: 'You have to care about your people. And you have to show it every day.'"

Comments
Developer proposes specialty grocery for Land O’Lakes

Developer proposes specialty grocery for Land O’Lakes

LAND O’LAKES – A Sarasota developer is proposing to turn a vacant Winn-Dixie store in central Pasco into a Sprouts Farmers Market or similar specialty grocer.Benderson Development filed preliminary plans Monday with Pasco County to redevelop the form...
Updated: 21 minutes ago
Clearwater’s Clegg Insurance Group buys Advanced Insurance Brokerage

Clearwater’s Clegg Insurance Group buys Advanced Insurance Brokerage

CLEARWATER - Clegg Insurance Group of Clearwater announced on Wednesday it has bought Brandon-based Advanced Insurance Brokerage.The merger creates a firm with more than 2,000 customers and more than $10 million in annual premiums. Terms were not dis...
Updated: 3 hours ago
Wine dinners, beer projects and more will wet your whistle this summer

Wine dinners, beer projects and more will wet your whistle this summer

FILIPINO FOOD: WELCOME CHISMISHave you been to the Heights Public Market at the 73,000-square-foot Armature Works yet? It’s the buzzy food market in Tampa Heights with more than a dozen vendors offering up everything from rolled ice cream to Cuban sa...
Updated: 3 hours ago
Citizens considers hiking homeowners insurance rates about 8 percent

Citizens considers hiking homeowners insurance rates about 8 percent

Citizens Property Insurance Corp.’s is weighing another round of hefty rate hikes.Staffers with the state-run insurer of last resort have proposed raising the average rates for homeowners by 7.9 percent — just under the legislative cap of 10 percent ...
Updated: 3 hours ago
A tight supply cuts into Tampa Bay homes sales while prices keep rising

A tight supply cuts into Tampa Bay homes sales while prices keep rising

Tampa Bay’s two largest counties showed anemic home sales in May as prices continued to rise due to a tight supply.In Pinellas, sales of single-family home plunged nearly 12 percent from the previous May, the second-worst showing in a year. Prices, t...
Updated: 3 hours ago
Pinellas County files suit against companies who built Public Safety Complex

Pinellas County files suit against companies who built Public Safety Complex

CLEARWATER –– The Pinellas County Public Safety Complex was built to withstand a Category 5 hurricane, but officials now say the $81 million fortress has water leaks and cracked walls.The county filed a lawsuit this month against Harvard Jolly, the S...
Updated: 4 hours ago
CEOs are calling the separation of children and families at the border ‘inhumane’ and ‘tragic’

CEOs are calling the separation of children and families at the border ‘inhumane’ and ‘tragic’

Democratic and Republican lawmakers have spoken out about the Trump administration’s hard-line "zero-tolerance" immigration policy that has resulted in a sharp rise in children separated from their parents at the southern U.S. border. The president o...
Updated: 5 hours ago
Demolition looms for old Bromley office building at Midtown Tampa

Demolition looms for old Bromley office building at Midtown Tampa

TAMPA — Over the past month, demolition crews have gutted the old five-story Bromley office building at the future site of the $500 million Midtown Tampa project.On Sunday, the remaining skeleton of the building is scheduled to come down.The demoliti...
Updated: 5 hours ago
What historically high lumber prices mean for Florida home buyers

What historically high lumber prices mean for Florida home buyers

Blame a lack of rail cars in Canada or not enough semi trucks in the United States. Forest fires didn’t help. Tariffs played a big role, too. Even the buoyant economy takes part of the rap for frothy lumber prices, which hit all-time highs las...
Updated: 8 hours ago
What historically high lumber prices mean for Florida home buyers

What historically high lumber prices mean for Florida home buyers

Blame a lack of rail cars in Canada or not enough semi trucks in the United States. Forest fires didn’t help. Tariffs played a big role, too. Even the buoyant economy takes part of the rap for frothy lumber prices, which hit all-time highs las...
Updated: 9 hours ago