Make us your home page
Instagram

Claffey: The value of being smart and organizationally healthy

When Workplace Dynamics CEO Doug Claffey first started teaming with newspapers to identify top workplaces, employee surveys focused on measuring employee "satisfaction."

That was seven years ago, says Claffey, whose Exton, Pa. research firm first helped with the Tampa Bay Times in 2010 to rank Tampa Bay's top workplaces. But "satisfaction" failed to keep up with the modern workplace, Claffey says, and it was soon dropped in favor of "engagement." How engaged are workers became the test of excellence.

Now Claffey has taken the next step. His surveys ask company employees two categories of questions: Me and We.

The Me questions focus on pay and benefits – the "What's in it for me?" part of work.

But the We questions lie at the core of Workplace Dynamics' choosing truly top workplaces. The We questions include:

• Are we all in this together?

• Do we feel connected to this organization?

• Where are we headed?

• How do we get there?

Clear and positive answers to these questions are big indicators of "organizational health," Claffey says. Workplaces with high levels of organizational health are more likely in the long run to remain successful.

Claffey shares this idea with good company.

McKinsey & Co. consultants Scott Keller and Colin Price co-authored "Beyond Performance," a book about assessing organizational health. To sustain a top business, they say, don't make performance a primary focus. An organization's health is equally important and equally manageable.

Lest we start humming Kumbaya, Claffey argues that top workplaces must be both smart and possess organizational health. The trick with being smart, he says, is that it is too difficult for most companies to significantly outsmart one another with either marketing or financial strategies because so many business schools and top consultants offer similar input.

"Your top workplaces in Tampa Bay are the healthy organizations," Claffey says. "The great thing about being healthy is that you will be more robust to any shocks to the system, in contrast to companies that may be smart but unhealthy."

According to Top Workplace data, many top ranked companies here have enjoyed considerable employee growth. Since 2010, for example, Raymond James Financial added 1,697 employees and Laser Spine Institute added 180.

And what about perks, which are also detailed in this section? They are little more than flashy objects to catch the eye, he says.

Perks help make a top workplace, Claffey says, but their impact is often exaggerated. "You can't put in a cappucino machine or yoga studio and then get a top workplace.

"I will often ask leaders: 'What is your secret sauce for a top workplace?' The consistent answer is: 'You have to care about your people. And you have to show it every day.'"

Claffey: The value of being smart and organizationally healthy 04/19/13 [Last modified: Friday, April 11, 2014 1:55pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Federal agencies demand records from SeaWorld theme park

    Tourism

    ORLANDO — Two federal agencies are reportedly demanding financial records from SeaWorld.

    Killer whales Ikaika and Corky participate in behaviors commonly done in the wild during SeaWorld's Killer Whale educational presentation in this photo from Jan. 9. SeaWorld has been subpoenaed by two federal agencies for comments that executives and the company made in August 2014 about the impact from the "Blackfish" documentary. 
[Nelvin C. Cepeda/San Diego Union-Tribune/TNS]
  2. Legalized medical marijuana signed into law by Rick Scott

    State Roundup

    TALLAHASSEE — Gov. Rick Scott on Friday signed into law a broader medical marijuana system for the state, following through on a promise he made earlier this month.

    Gov. Rick Scott signed legislation on Friday that legalizes medical marijuana in Florida.
  3. Line of moms welcome Once Upon A Child to Carrollwood

    Business

    CARROLLWOOD — Strollers of all shapes and sizes are lined up in front of the store, and inside, there are racks of children's clothing in every color of the rainbow.

    At Once Upon A Child, you often as many baby strollers outside as you find baby furniture and accessories. It recently opened this location in Carrollwood. Photo by Danielle Hauser
  4. Pastries N Chaat brings North India cuisine to North Tampa

    Business

    TAMPA — Pastries N Chaat, a new restaurant offering Indian street food, opened this week near the University of South Florida.

    The menu at Pastries N Chaat includes a large variety of Biriyani, an entree owners say is beloved by millions. Photo courtesy of Pastries N Chaat.
  5. 'Garbage juice' seen as threat to drinking water in Florida Panhandle county

    Water

    To Waste Management, the nation's largest handler of garbage, the liquid that winds up at the bottom of a landfill is called "leachate," and it can safely be disposed of in a well that's 4,200 feet deep.

    Three samples that were displayed by Jackson County NAACP President Ronstance Pittman at a public meeting on Waste Management's deep well injection proposal. The sample on the left is full of leachate from the Jackson County landfill, the stuff that would be injected into the well. The sample on the right shows leachate after it's been treated at a wastewater treatment plant. The one in the middle is tap water.