Make us your home page
Instagram

Lawsuit filed against Spectrum for $9.99 wifi activation fee

A class-action lawsuit has been filed against Spectrum in Pinellas County circuit court accusing the broadband company of wrongfully charging customers a $9.99 wifi activation fee.
[Associated Press file photo]

A class-action lawsuit has been filed against Spectrum in Pinellas County circuit court accusing the broadband company of wrongfully charging customers a $9.99 wifi activation fee. [Associated Press file photo]

A Spectrum customer has filed a lawsuit in Pinellas-Pasco Circuit Court accusing the broadband company of attempting to charge customers an "illegitimate" $9.99 wifi activation fee.

The suit, which seeks class-action status, was filed Jan. 31 by Sharon Memmer, 58, of St. Petersburg and names Spectrum's parent company, Charter Communications, as a defendant.

Memmer is one of more than a million former Bright House Networks customers Spectrum acquired when Charter bought the company in a deal finalized in May. The suit said Spectrum "illegitimately asserted" that Memmer "had newly enrolled in WiFi service" when she had, in fact, done no such thing.

Spectrum's "false assertions" to Memmer and other customers, the lawsuit said, "regarding their WiFi services and subsequent invoicing regarding the illegitimate WiFi Activation Fee is collectively an unfair method of competition, an unconscionable act or practice and/or an unfair or deceptive act or practice."

The suit, filed by the firm of LeavenLaw in St. Petersburg, seeks $1,000 for each affected customer and reasonable attorney fees. A Spectrum spokesman said he could not comment on pending litigation.

The Tampa Bay Times first reported last month that numerous Tampa Bay residents were charged the fee despite being long-standing Bright House network customers. Spectrum initially downplayed the complaints and said they had no evidence of a widespread problem.

Previous coverage: Spectrum to automatically refund controversial $9.99 wifi activation fee

But the company ultimately acknowledged customers had been mistakenly charged.

"Some former (Bright House) Internet customers were inadvertently charged the wifi activation fee when they transitioned to a Spectrum package, due to a billing-code error," Spectrum spokesman Joe Durkin said at the time. "We apologize for the inconvenience, and will proactively and automatically credit any customer who was incorrectly charged and communicate that to those customers on an upcoming statement."

The erroneous wifi activation fees are just one of numerous widespread complaints involving billing by Spectrum customers. Many former Bright House customers have complained that the company is breaking a promise not to raise their rates by falsely claiming their "promotional plans" are expiring. A majority of former Bright House customers, Spectrum says, were under such plans, even in cases in which customers had received Bright House service for a decade or more.

In addition, numerous snowbirds who had seasonal stops on their service while living up north complain that Spectrum turned on their service without authorization and then started billing them.

Previous coverage: Florida snowbirds complain that Spectrum bills them when they're out of state

Durkin in an email earlier this week insisted that, aside from the wifi activation fee, "There have been no billing issues or glitches involving customer accounts."

Contact William R. Levesque at levesque@tampabay.com. Follow @Times_Levesque.

Lawsuit filed against Spectrum for $9.99 wifi activation fee 02/09/17 [Last modified: Thursday, February 9, 2017 6:36pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Federal agencies demand records from SeaWorld theme park

    Tourism

    ORLANDO — Two federal agencies are reportedly demanding financial records from SeaWorld.

    Killer whales Ikaika and Corky participate in behaviors commonly done in the wild during SeaWorld's Killer Whale educational presentation in this photo from Jan. 9. SeaWorld has been subpoenaed by two federal agencies for comments that executives and the company made in August 2014 about the impact from the "Blackfish" documentary. 
[Nelvin C. Cepeda/San Diego Union-Tribune/TNS]
  2. Legalized medical marijuana signed into law by Rick Scott

    State Roundup

    TALLAHASSEE — Gov. Rick Scott on Friday signed into law a broader medical marijuana system for the state, following through on a promise he made earlier this month.

    Gov. Rick Scott signed legislation on Friday that legalizes medical marijuana in Florida.
  3. Line of moms welcome Once Upon A Child to Carrollwood

    Business

    CARROLLWOOD — Strollers of all shapes and sizes are lined up in front of the store, and inside, there are racks of children's clothing in every color of the rainbow.

    At Once Upon A Child, you often as many baby strollers outside as you find baby furniture and accessories. It recently opened this location in Carrollwood. Photo by Danielle Hauser
  4. Pastries N Chaat brings North India cuisine to North Tampa

    Business

    TAMPA — Pastries N Chaat, a new restaurant offering Indian street food, opened this week near the University of South Florida.

    The menu at Pastries N Chaat includes a large variety of Biriyani, an entree owners say is beloved by millions. Photo courtesy of Pastries N Chaat.
  5. 'Garbage juice' seen as threat to drinking water in Florida Panhandle county

    Water

    To Waste Management, the nation's largest handler of garbage, the liquid that winds up at the bottom of a landfill is called "leachate," and it can safely be disposed of in a well that's 4,200 feet deep.

    Three samples that were displayed by Jackson County NAACP President Ronstance Pittman at a public meeting on Waste Management's deep well injection proposal. The sample on the left is full of leachate from the Jackson County landfill, the stuff that would be injected into the well. The sample on the right shows leachate after it's been treated at a wastewater treatment plant. The one in the middle is tap water.