Wednesday, February 21, 2018
Business

Convergys Corp. to lay off 375 call center employees this fall

TAMPA — Convergys Corp. intends to lay off up to 375 employees this fall, according to paperwork filed with the state.

The layoff, scheduled for Sept. 23, was disclosed in a Worker Adjustment and Retraining Notification notice. The address listed on the notice was for 6302 E Martin Luther King Jr. Blvd., which is home to one of the company's call centers.

Convergys has about 1,000 employees in Tampa, said spokeswoman Brooke Beiting.

The layoff is "a result of (a) client's evolving business needs," she said. The company will attempt to move some of those employees into other roles.

In December, the U.S. Department of Labor filed a lawsuit against the company for "refusing to comply" with an investigation into its employment practices. The department requested that a judge bar the company from its federal contracting work if it did not provide the company's affirmative action plans and other documents.

The department specifically named seven offices, including Tampa, as being impacted by the suit.

Beiting said that the Tampa layoffs have nothing to do with the lawsuit, and that the lost business that caused the lost jobs were not from a federal contract.

"This is completely singular," she said.

The Cincinnati-based customer management company has about 130,000 employees in 31 countries. Its Florida offices are in Tampa, Fort Lauderdale, Jacksonville and Orlando. Last month, it filed a separate WARN notice signaling layoffs on Aug. 12 of 163 employees from its Jacksonville office. Beiting said that layoff was unrelated to the one in Tampa.

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