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Daily Q&A: What are the consumer benefits of the Federal Trade Commission's recent action against Ticketmaster for its 'bait-and-switch' tactics?

Will the Federal Trade Commission's recent action against Ticketmaster for its "bait-and-switch" tactics provide any benefits for consumers?

There are two benefits for consumers with the Federal Trade Commission's action.

First, the action was taken as a result of ticket sales for 14 Bruce Springsteen concerts last year. Ticketmaster displayed a "No tickets found" notice on its site and then steered consumers to a reseller site (TicketsNow) at much higher prices — which the FTC determined to be a "bait-and-switch." Consumers paid for tickets through TicketsNow, even though in some cases no tickets ever materialized.

The FTC is reviewing the matter so consumers can receive appropriate refunds.

Second, Ticketmaster agreed to be clear about the costs and risks of buying through reseller sites.

For more information visit: http://ftc.gov/opa/2010/02/ticketmaster.shtm

Question for the Consumer's Edge? Send it to ipenn@sptimes.com or twitter.com/consumers_edge. Questions are answered only in this daily feature.

Daily Q&A: What are the consumer benefits of the Federal Trade Commission's recent action against Ticketmaster for its 'bait-and-switch' tactics? 02/18/10 [Last modified: Friday, February 19, 2010 8:17am]
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