Make us your home page
Instagram

Survey: In Florida, electric utilities below average in customer satisfaction

Overall customer satisfaction with major electric utility companies in Florida show Progress Energy Florida, Florida Power & Light and Tampa Electric all ranked below the regional average, according to the results of J.D. Power and Associates' annual electric utility residential customer satisfaction study released today.

On a satisfaction scale of 1,000, Progress Energy received a 627, followed closely by Florida Power & Light's 624 and Tampa Electric at 597. The southern region's average in the survey was 630.

The study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

Survey: In Florida, electric utilities below average in customer satisfaction 07/17/08 [Last modified: Monday, November 1, 2010 4:14pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Related Group breaks ground for complex on old Tampa Tribune site

    Real Estate

    TAMPA — Miami-based Related Group has broken ground on a 400-unit apartment complex planned on the site of the former Tampa Tribune building in downtown Tampa.

    From left, Related Group executive associate Arturo Penaa, Jorge Perez, center, founder and CEO of the Related Group, Mayor Bob Buckhorn and Steve Patterson, the President of Related Development dig their shovels  during the groundbreaking ceremony of the 400 unit Riverwalk Manor apartment complex on site of the old Tampa Tribune building on Wednesday, August 23, 2017. [OCTAVIO JONES | Times]
  2. Eat 3-course meals for $35 at these 100 restaurants for Orlando's Magical Dining Month

    Food & Dining

    In the early 1900s, hotels offered "table d'hote" or "prix fixe" menus as a form of loss leader. Hotels didn't necessarily make money on these lower-priced, multi-course meals, often served at communal tables, but they made up for it on the booze. Prohibition may have contributed to a gradual shift toward a la carte …

    Bulla Gastrobar serves a variety of Spanish and Portuguese dishes.
  3. Lightning GM Steve Yzerman sells house for $3 million to new player

    Real Estate

    TAMPA — Tampa Bay Lightning General Manager Steve Yzerman's multi-million Davis Islands home is staying in the Lightning family. Yzerman sold his 6,265-square-foot house Monday to new defenseman Dan Girardi for $3 million.

    The Davis Islands home of Tampa Bay Lightning General Manager Steve Yzerman sold for $3 million Monday to Lightning defenseman Dan Girardi. | [Courtesy of Hi Res Media]
  4. Trigaux: As Florida seeks top 10 status as best business state, red flag rises on workforce

    Business

    In the eternal quest to appeal more to business than other states, Florida's managed to haul itself out of some pretty mediocre years. After scoring an impressive 8 among 50 states way back in 2007, Florida suffered horribly during and immediately after the recession. Its rank sank as low as No. 30 only four years ago, …

    Florida's trying to make strides in preparing its high school and college graduates for the rapidly changing skill sets of today's workforce. But the latest CNBC ranking of the best and worst states for business gave Florida poor marks for education, ranking No. 40 (tied with South Carolina for education) among the 50 states. Still, Florida ranked No. 12 overall in the best business states annual ranking. [Alan Berner/Seattle Times]
  5. For the first time in Florida, a white person is set to be executed for killing a black person.

    State Roundup

    GAINESVILLE — For the first time in state history, Florida is expecting to execute a white man for killing a black person — and it plans to do so with help of a drug that has never been used previously in any U.S. execution.

    This undated photo provided by the Florida Department of Corrections shows Mark Asay. If his final appeals are denied, Asay is to die by lethal injection after 6 p.m. Thursday. Asay was convicted by a jury of two racially motivated, premeditated murders in Jacksonville in 1987.  [Florida Department of Corrections via AP]