Make us your home page
Instagram

Verizon agrees to refund $1.75 million for outages

Telephone giant Verizon Florida agreed to refund customers $1.75 million and pay the state another $250,000 Tuesday as a result of a settlement agreement with the state's utility regulators who wanted to punish the company for poor service.

At the urging of Florida Attorney General Bill McCollum and the AARP, the Public Service Commission in January accused Verizon of failing to restore landline phone service to customers in 2007 and 2008 and for failing to provide discounts to customers eligible for the state's Lifeline Assistance program, a financial aid program for elderly and low-income Floridians.

A PSC analysis found that Verizon failed to follow through on landline phone repairs, resulting in extended phone service outages for customers. There were 262 apparent violations in 2007 and 194 in 2008.

The commission agreed to split the $250,000 going to the state, with $125,000 given to promote Lifeline Assistance and $125,000 given to the state's general revenue fund.

The Lifeline program gives eligible customers credits of up to $13.50 per month on local phone bills.

Verizon also agreed to provide Lifeline discounts to all eligible customers who request it and receive regulated telecommunications service packages. Verizon had previously denied Lifeline discounts to customers who purchased the company's bundled packages.

Verizon customers eligible for Lifeline service should contact the company, or visit the PSC's Web site, www.floridapsc.com, to sign up.

Verizon agrees to refund $1.75 million for outages 11/10/09 [Last modified: Tuesday, November 10, 2009 9:02pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. 'Toxic' times: How repeal of Florida's tax on services reverberates, 30 years later

    State Roundup

    TALLAHASSEE — Long before Hurricane Irma attacked Florida, the state faced a troubled fiscal future that the storm will only make worse.

    Robertson says the tax debate is now “toxic.”
  2. Fewer Tampa Bay homeowners are underwater on their mortgages

    Real Estate

    The percentage of Tampa Bay homeowners underwater on their mortgages continues to drop. In the second quarter of this year, 10.2 percent of borrowers had negative equity compared to nearly 15 percent in the same period a year ago, CoreLogic reported Thursday. Nationally, 5.4 percent of all mortgaged homes were …

    The percentage of Tampa Bay homeowners underwater on their mortgages  continues to drop. [Times file photo]
  3. 'What Happened'? Clinton memoir sold 300,000 copies in first week

    Blogs

    Despite being met with decidedly mixed reviews, What Happened, Hillary Clinton's new memoir about the 2016 presidential campaign, sold a whopping 300,000 copies in its first week.

    The new memoir by former presidential candidate Hillary Clinton sold 300,000 copies in its first week.
  4. After Irma topples tree, home sale may be gone with the wind

    Real Estate

    ST. PETERSBURG — To house hunters searching online, the home for sale in St. Petersburg's Shore Acres neighborhood couldn't have looked more appealing — fully renovated and shaded by the leafy canopy of a magnificent ficus benjamini tree.

    Hurricane Irma's winds recently blew over a large ficus tree, left, in the yard of a home at 3601Alabama Ave NE, right, in Shore Acres which is owned by Brett Schroder who is trying to sell the house.
[SCOTT KEELER   |   Times]

  5. Unemployment claims double in Florida after Hurricane Irma

    Business

    The number of Americans seeking unemployment benefits dropped by 23,000 last week to 259,000 as the economic impact of Hurricane Harvey began to fade.

    Homes destroyed by Hurricane Irma on Big Pine Key last week. Hurricane Irma continued to have an impact on the job market in Florida, where unemployment claims more than doubled from the previous week.
[The New York Times file photo]