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Verizon to refund erroneous late charges

Verizon erroneously charged late fees to 133,000 customers in west-central Florida in bills mailed last week.

The company blamed the charge, the greater of $7 or 1.5 percent of the bill, on a computer error. Customers will receive a credit on one of their next two bills, said Bob Elek, a Verizon spokesman. He didn't know what caused the computer glitch.

Verizon has identified all accounts that were erroneously charged and is trying to credit them by April, Elek said. Verizon discovered the problem Tuesday night on bills of customers who buy Internet, cable television and residential service.

The company originally said it charged 75,000 customers the late fee, but later updated the number to 133,000.

Customers don't need to contact the company, Elek said. Verizon will automatically credit the erroneous charges. Those who call will get a recorded message.

Verizon Telecom has more than 1 million customers in Florida, all of them in Pinellas, Hills­borough, Pasco, Polk, Manatee and Sarasota counties.

Steve Huettel can be reached at huettel@sptimes.com or (813) 226-3384.

Verizon to refund erroneous late charges 03/17/11 [Last modified: Thursday, March 17, 2011 10:02pm]
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