Make us your home page
Instagram

Frontier Communications still working to fix isolated service outages

TAMPA — Frontier Communications officials said Wednesday that they are still working to fix isolated service outages as they continue their takeover of Verizon's TV, Internet and landline phone service.

The company now acknowledges that some customers may still be affected by the transition from Verizon that started Friday for customers in Florida, Texas and California. Frontier has more than 500,000 customers in the Tampa Bay region.

In fact, some Frontier customers continue to report to the Tampa Bay Times that they have been without either phone or Internet service for six days.

"The important thing is that we'll be getting those situations addressed as soon as possible," Frontier spokesman Bob Elek said. "I can tell you we have people working tirelessly to address any kind of service issue. We are not at all diminishing what people are experiencing. In fact, we're very upset about it and don't blame customers for being upset as well."

Frontier officials, however, still believe that some problems are unrelated to the transition and are just everyday glitches that any provider encounters, including some of those who lost service during a severe rain and lightning storm Saturday.

But other customers are convinced their problems are tied to the transition.

Dr. Henry E. Wiley III, a Tampa dermatologist, said his office has been without Internet since Friday morning, an outage that continued through Wednesday. He said he has a backup system through another provider. But that isn't a perfect workaround, providing a slower connection. And his practice is still unable to bill customers paying by credit card.

"This does wear down my staff," Wiley said. "Frontier says they are working on it. But when you call them, nobody knows what's going on."

One of the largest ongoing outages in the nation tied to the transition from Verizon to Frontier involves 17 schools in the Westminster School District, south of Los Angeles. Trish Montgomery, a spokeswoman for the district, said they have been without Internet and telephone service since Friday. About 9,500 students had been out on spring break, though they returned Tuesday.

Montgomery said Frontier informed the district that service would be returned today. "It's a frustrating situation," Montgomery said.

Locally, Barney's Motorcycles and Marine also had been without Internet service since Friday at its locations in St. Petersburg, Brandon and Brooksville. But service was restored Wednesday afternoon.

Dr. David Rothberg, a Palm Harbor ophthalmologist who is part of the Diagnostic Clinic Medical Group, said the group has threatened to file suit against Frontier for an Internet outage that started Friday and still had not been resolved by late Wednesday.

Three Frontier trucks appeared at the practice Wednesday, but Rothberg said technicians blamed a network issue in Tampa on his outage, so they could not immediately reconnect him. Rothberg noted that a Frontier customer service representative told him his case had been raised from a Level 3 to a Level 4 priority. But he wasn't sure what that meant.

"We've still not been able to find out how many levels there are," Rothberg said.

Contact William R. Levesque at [email protected] Follow @Times_Levesque.

Frontier Communications still working to fix isolated service outages 04/06/16 [Last modified: Wednesday, April 6, 2016 8:45pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Seminole Heights restaurants face struggles amid killings, post-Irma

    Food & Dining

    SEMINOLE HEIGHTS — The neighborhood's hip circle of popular, well-regarded restaurants is feeling the squeeze in the wake of a recent killing spree. And the timing is rough.

    Ella's American Folk Art Cafe. Times files
  2. St. Pete-Clearwater holding food, supply drive for hurricane refugees

    Airlines

    CLEARWATER — St. Pete-Clearwater International Airport and Allegiant Air are holding a food and supply drive for the Hispanic Outreach Center in Pinellas County. The event, which will benefit refugees displaced by Hurricane Maria, will be held Tuesday from 5 p.m. to 8 p.m. at the airport at 14700 Terminal Blvd.

    St. Pete-Clearwater International Airport and Allegiant Air are hosting a food and supplies drive Tuesday for refugees displaced by Hurricane Maria. | [Times file photo]
  3. Tallest building in Pinellas County in search of a new name

    Real Estate

    ST. PETERSBURG — The name "Priatek" is gone from Pinellas County's tallest building, perhaps to be replaced by that of a much better-known company new to the Tampa Bay area.

    The Priatek name is off of downtown St. Petersburg's tallest building.
 [LARA CERRI  |   Times.  2015]
  4. Estuary wins pier design contest for the Lee Roy Selmon Expressway extension

    Real Estate

    TAMPA — And the winner is… Estuary.

    Voters overwhelmingly supported a pier design called Estuary for the $200-million extension of the Lee Roy Selmon Expressway in Tampa.
[Courtesy of AECOM]
  5. Amazon receives 238 proposals from places eager to become its 2nd headquarters

    Business

    NEW YORK — Amazon said Monday that it received 238 proposals from cities and regions in the United States, Canada and Mexico hoping to be the home of the company's second headquarters.

    Earlier this month, an Amazon employee gives her dog a biscuit as the pair head into a company building, where dogs are welcome, in Seattle. Amazon says it received 238 proposals from cities and regions hoping to be the home of the company's second headquarters. 
[AP Photo/Elaine Thompson]