Make us your home page
Instagram

J.D. Power ranks Alltel highest in Southeast in call quality

In a new regional ranking of wireless call quality, Alltel ranked highest in the Southeast, which includes Florida, followed closely by Verizon and T-Mobile, according to a J.D. Power and Associates study released Thursday.

Two wireless companies were ranked below average in the Southeast: AT&T and Sprint/Nextel.

The semiannual study measures wireless call quality based on seven problem areas that affect overall carrier performance: dropped calls; static/interference; failed connection on the first try; voice distortion; echoes; no immediate voice mail notification; and no immediate text message notification.

Among a majority of regions, Verizon Wireless ranked high in the study. Sprint/Nextel, last in the Southeast among major firms, ranked first in the Southwest, said J.D. Power.

Kirk Parsons, senior director of wireless services at J.D. Power, said improving the quality of wireless networks helps minimize customers switching to other providers.

"Customers who are more likely to switch due to quality issues tend to spend an average of $84 per month and make or receive 144 calls per month, while nonswitchers spend $79 and make or receive 108 calls per month, on average," he said.

J.D. Power ranks Alltel highest in Southeast in call quality 09/04/08 [Last modified: Thursday, September 4, 2008 4:11pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Trigaux: No more VinikVille as Water Street Tampa finally arrives

    Business

    Adios, VinikVille! Hello Water Street Tampa.

    An aerial rendering of the $3 billion redevelopment project that Jeff Vinik and Strategic Property Partners plan on 50-plus acres around Amalie Arena.
[Rendering courtesy of Strategic Property Partners]
  2. Unlicensed contractor accused of faking death triggers policy change at Pinellas construction licensing board

    Local Government

    The unlicensed contractor accused of faking his death to avoid angry homeowners has triggered an immediate change in policy at the Pinellas County Construction Licensing Board.

    Last year Glenn and Judith Holland said they paid a contractor thousands of dollars to renovate their future retirement home in Seminole. But when they tried to move in on Dec. 14, they said the home was in shambles and uninhabitable. They sent a text message to contractor Marc Anthony Perez at 12:36 p.m. looking for answers. Fourteen minutes later, they got back this text: "This is Marc's daughter, dad passed away on the 7th of December in a car accident. Sorry." Turns out Perez was still alive. Now the Hollands are suing him in Pinellas-Pasco circuit court. [LARA CERRI   |   Times]
  3. SeaWorld shares drop Monday to 2017 low after disclosure of federal subpoena

    Tourism

    The Orlando parent company of SeaWorld and Busch Gardens theme parks saw its stock drop 3.5 percent Monday to $15.10, its lowest price of this year.

    Killer whales perform at Shamu Stadium at SeaWorld in Orlando in 2011, before public pressure was placed on the theme park company to curtail its orca shows.SeaWorld has since announced an end to the traditional killer whale entertainment  at its theme parks. [AP Photo/Phelan M. Ebenhack]
  4. Rick Scott appoints longtime ally Jimmy Patronis as Florida CFO

    State Roundup
    Rick Scott appoints Jimmy Patronis (background) as CFO. [STEVE BOUSQUET | Tampa Bay Times]
  5. Local gas prices plummet as Fourth of July holiday travel approaches

    Tourism

    TAMPA — Local gas prices are enjoying an unseasonal dip around the $2 mark just in time for the hectic Fourth of July holiday travel weekend.

    The price of regular unleaded gasoline has dropped to $1.99 at a Rally station on Pasadena Ave. South and Gulfport Boulevard South, South Pasadena.
[SCOTT KEELER   |   Times]