Make us your home page
Instagram

Old battery-operated SunPass transponders won't work after Dec. 31

Time is running out to replace those battery-operated SunPass transponders — as of Jan. 1, they will no longer work.

About 100,000 of SunPass' 5 million active customers are still using older models, which can be swapped at no cost for a permanent sticker tag or a portable model that can be used in multiple vehicles. Because it has no batteries, the newer portable models are slimmer and don't beep when a toll is paid. Therefore, they are expected to last longer.

The swap is necessary because Congress is requiring that by October 2016, all toll roads be able to accept transponders from any state. So Florida officials are making sure every SunPass customer has a transponder with the correct technology.

Officials began contacting customers in waves in 2013. About 91 percent have opted for portable models, with 9 percent going for the sticker tags that can only be used in one vehicle.

RELATED: More states will soon accept Florida's SunPass electronic toll gizmos

Here's what you need to know about SunPass:

How do you know if you need to replace your transponder?

SunPass has contacted all customers by mail or email. If you haven't been contacted by now, you likely don't have to do anything. If you're still concerned you need to replace your transponder, call 855-824-7927 from 8 a.m. to 5 p.m. Monday through Friday or go to sunpasstagswap.com.

If you have been contacted about replacing your transponder, can you do so at retail outlets that sell SunPass, like Publix, or the SunPass customer service center in Boca Raton?

No, you must follow the process outlined in the mail or email sent to you.

What happens if you continue to use an older transponder?

Officials say the SunPass customer service center will work with those customers on a case by case basis.

What are you supposed to do with the old transponder?

A: Remove the batteries, if applicable. You can drop off both the transponder and batteries at your local recycling center or mail them to the SunPass Tag Swap Center, P.O. Box 246150, 7972 Pines Blvd., Hollywood, FL 33024.

Can I use SunPass in other states?

Yes, in Georgia and North Carolina. Other agreements are soon expected in South Carolina and Alabama, with Texas, Kansas, Louisana and Texas to follow. And drivers in those states will be able to use their transponders to pay tolls in Florida.

When will SunPass and E-Z Pass be compatible?

It's unclear if it will happen by the October 2016 deadline. But the two sides are moving in that direction. E-Z Pass operates in more than a dozen states in the Northeast and Midwest.

How many accounts does SunPass have?

There are 5,214,935 active SunPass accounts, with 6,904,736 transponders.

What's the percentage of tolls paid on the Turnpike system with SunPass?

About 81 percent. However, some sections such as the Homestead Extension in Miami-Dade County and the Sawgrass Expressway in Broward average closer to 90 percent.

How many transponders are sold each month?

At times, about 100,000 transponders a month have been sold. Most recently, about 69,000 a month have been purchased. In the most recent fiscal year, 1.2 million were sold.

(c) 2015 the Sun Sentinel (Fort Lauderdale)

The old battery-operated SunPass transponders will no longer work after Dec. 31. You can swap them for free.

Times files

The old battery-operated SunPass transponders will no longer work after Dec. 31. You can swap them for free.

Old battery-operated SunPass transponders won't work after Dec. 31 11/09/15 [Last modified: Monday, November 9, 2015 12:44pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Carrollwood fitness center employs scientific protocol to help clients

    Business

    In 2005, Al Roach and Virginia Phillips, husband and wife, opened 20 Minutes to Fitness in Lakewood Ranch, and last month they opened the doors to their new location in Carrollwood.

    Preston Fisher, a personal fitness coach at 20 Minutes To Fitness, stands with an iPad while general manager/owner Angela Begin conducts an equipment demonstration. The iPad is used to track each client's information and progress. I also included one shot of just the equipment. The center recently opened in Carrollwood. Photo by Danielle Hauser.
  2. Olive Tree branches out to Wesley Chapel

    Business

    WESLEY CHAPEL — When it came time to open a second location of The Olive Tree, owners John and Donna Woelfel, decided that Wesley Chapel was the perfect place.

    The Olive Tree expands its offerings of "ultra premium?€ extra virgin olive oils (EVOO) to a second location in Wesley Chapel. Photo by Danielle Hauser.
  3. Massachusetts firm buys Tampa's Element apartment tower

    Real Estate

    TAMPA — Downtown Tampa's Element apartment tower sold this week to a Massachusetts-based real estate investment company that plans to upgrade the skyscraper's amenities and operate it long-term as a rental community.

    The Element apartment high-rise at 808 N Franklin St. in downtown Tampa has been sold to a Northland Investment Corp., a Massachusetts-based real estate investment company. JIM DAMASKE  |  Times
  4. New York town approves Legoland proposal

    News

    GOSHEN, N.Y. — New York is one step closer to a Lego dreamland. Goshen, a small town about fifty miles northwest of the Big Apple, has approved the site plan for a $500 million Legoland amusement park.

    A small New York town, Goshen approved the site plan for a $500 million Legoland amusement park. Legoland Florida is in Winter Haven. [Times file  photo]
  5. Jordan Park to get $20 million makeover and new senior housing

    Real Estate

    By WAVENEY ANN MOORE

    Times Staff Writer

    ST. PETERSBURG —The St. Petersburg Housing Authority, which bought back the troubled Jordan Park public housing complex this year, plans to spend about $20 million to improve the 237-unit property and construct a new three-story building for …

    Jordan Park, the historic public housing complex, is back in the hands of the St. Petersburg Housing Authority. The agency is working to improve the 237-unit complex. But the latest plan to build a new three-story building for seniors will mean 31 families have to find new homes. [LARA CERRI   |   Tampa Bay Times]