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PC comes with maker's remote support software

When I start my computer (Dell running on Windows XP) a screen from SupportSoft appears stating "not supported by this installation." I do not want to delete files necessary for operation of my system, but would like to remove this annoyance.

SupportSoft is software that runs on your PC that allows a remote technician to take control of and fix problems on your PC. It was probably installed by Dell before you purchased the computer so the company could remotely troubleshoot your PC when and if you call for support. You can probably uninstall it from Control Panel/Add Remove programs or call Dell support to see what they have to say about fixing/removing it.

In a recent column, you showed us how to save our Favorites list to a flash drive, something I've wanted to do for a long time but didn't know how to do. What I would like to know is if there's a way to save them in the order I have them, rather than in alphabetical order.

Favorites are just special pointer files that exist in the regular file system that you can sort in just about any way. In your case it would be by Date Modified. For Windows Vista, you can find your Favorites folder under C:\Users\your-name\Favorites. For XP, C:\documents and Settings\your-name\Favorites. Once there, you can change the folder details to a view that includes Date Modified, then click on that header to sort them in date order. Then just drag and drop them to your flash drive, or a shortcut to get them all: press Ctrl-A (select all files), then right-click on any one of them and choose Send To and select your flash drive volume.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

PC comes with maker's remote support software 01/09/09 [Last modified: Friday, January 9, 2009 9:33pm]
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