Make us your home page

PC comes with maker's remote support software

When I start my computer (Dell running on Windows XP) a screen from SupportSoft appears stating "not supported by this installation." I do not want to delete files necessary for operation of my system, but would like to remove this annoyance.

SupportSoft is software that runs on your PC that allows a remote technician to take control of and fix problems on your PC. It was probably installed by Dell before you purchased the computer so the company could remotely troubleshoot your PC when and if you call for support. You can probably uninstall it from Control Panel/Add Remove programs or call Dell support to see what they have to say about fixing/removing it.

In a recent column, you showed us how to save our Favorites list to a flash drive, something I've wanted to do for a long time but didn't know how to do. What I would like to know is if there's a way to save them in the order I have them, rather than in alphabetical order.

Favorites are just special pointer files that exist in the regular file system that you can sort in just about any way. In your case it would be by Date Modified. For Windows Vista, you can find your Favorites folder under C:\Users\your-name\Favorites. For XP, C:\documents and Settings\your-name\Favorites. Once there, you can change the folder details to a view that includes Date Modified, then click on that header to sort them in date order. Then just drag and drop them to your flash drive, or a shortcut to get them all: press Ctrl-A (select all files), then right-click on any one of them and choose Send To and select your flash drive volume.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

PC comes with maker's remote support software 01/09/09 [Last modified: Friday, January 9, 2009 9:33pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours

  1. One of the best places for investing in a rental house is in Tampa Bay

    Real Estate

    Two Tampa Bay ZIP Codes are drawing national attention.

    . If you're looking to invest in a house to rent out, few places are better than  ZIP Code 34607 in Hernando County's Spring Hill area, according to ATTOM Data Solutions.
 file photo]

  2. Tampa Chamber of Commerce announces small business winners


    TAMPA — The Greater Tampa Chamber of Commerce selected the winners of the 2017 Small Business of the Year Awards at a ceremony Wednesday night at the David A. Straz, Jr. Center for the Performing Arts. More than 600 attendees celebrated the accomplishments of Tampa Bay's small business community.

    Vincent Cassidy, president and CEO of Majesty Title Services, was named Outstanding Small Business Leader of the Year by the Greater Tampa Chamber of Commerce.

  3. International array of artists chosen as finalists for pier project

    Local Government

    ST. PETERSBURG — A diverse group of six artists will compete for a chance to install their work at the city's multimillion-dollar Pier District, expected to open in early 2019.

  4. Gourmet food fight between top chefs raises $200,000


    ST. PETERSBURG — The chefs came armed with their secret ingredients — pork rinds, truffle butter, pork bellies.

    (From left to right) Chefs Ryan Mitchell, Michael Buttacavoli, Ted Dorsey and Matthew Brennan compete during Tampa Bay Food Fight at The Coliseum in St. Petersburg on Tuesday. The event features chefs from the Tampa Bay area and benefitted Metropolitan Ministries. EVE EDELHEIT   |   Times
  5. HSN star Joy Mangano promotes new book: Inventing Joy


    ST. PETERSBURG — After more than 30 years, Joy Mangano knows a thing or two about promoting products. Now she's promoting herself.

    Inventor and entrepreneur Joy Mangano is releasing her first new book, Inventing Joy on Nov. 7. [TIERRA SMITH | Times]