Saturday, June 23, 2018
Business

How to deal with reply-all mishaps and other online disasters

The symptoms are universal: a sudden gasp for air and an involuntary utterance of "uh oh," followed by an instant surge of heat rushing over the body, increased heart rate, dizziness, nausea and an overwhelming desire to dig a hole, crawl in that hole and put a large rock over the top.

Such are the responses that occur upon accidentally sending a steamy text meant for your hot girlfriend to your church minister instead. Or Google chatting more than one person at a time — perhaps your mom plus an important client — and mistakenly sending the client your sassy critique of Real Housewives. Or tapping the dreaded "reply all" button and propelling a snarky reference about your supervisor's body odor companywide, including your boss' in box.

A few years back, Zoe Francis, a Pleasanton, Calif., freelance writer, accidentally sent an email to her boss in which she referred to him as a distinctive type of feminine hygiene product.

"I thought I would die when I sent that note …," she said. "Luckily, he did not kill me or fire me."

But serious consequences do happen. Jobs have been lost, relationships altered. Email "storms," —when people "reply all" to messages over and over, multiplying like rabbits in everyone's in boxes — can overload servers.

How do you recover?

• "You should face the music," says Sue Fox, author of Business Etiquette for Dummies. "Take a deep breath, stay put and face the consequences honestly and apologetically. Possibly you can use a little humor, but be careful you don't make the offense worse."

• Honesty is the best policy.

• Most people will give you another chance to redeem yourself, but take responsibility for your blunder. Don't blame it on someone or something else.

•Respond with a written apology. Do not make a lot of excuses. Make it short and sweet, and end the conversation online.

Comments
Tampa Bay workforce development initiative looks to Houston for lessons

Tampa Bay workforce development initiative looks to Houston for lessons

The biggest hospitals in Houston had a problem.To earn a prized institutional certification, they needed more nurses with bachelor of science degrees in nursing.But local colleges were more focused on turning out nurses with two-year degrees who, to ...
Published: 06/22/18
Health care IT company CareSync shuts down, laying off 292

Health care IT company CareSync shuts down, laying off 292

TAMPA — The days ahead were supposed to be bright.For weeks, the future of health care tech company CareSync had been thrown into question as founder and CEO and founder Travis Bond unexpectedly departed, kicking off multiple rounds of layoffs. But t...
Published: 06/22/18
Coal and gas hold onto their share of electricity production, despite massive push for renewables

Coal and gas hold onto their share of electricity production, despite massive push for renewables

Here’s an intriguing set of facts: Coal produces the same percentage of the world’s electricity as 20 years ago. Oil and gas remain about level, too.Same for nonfossil fuel sources. In other words, the massive push towards renewables over the past co...
Published: 06/22/18
Brink: Why have Florida’s working-age men left the labor market in droves

Brink: Why have Florida’s working-age men left the labor market in droves

A cancer lurks within Florida’s otherwise rosy job numbers, one that’s been called a quiet catastrophe and an intractable time bomb.Too many men between the ages of 25 and 54 have stopped working.Economists call those the prime-age years. Incomes gen...
Published: 06/22/18
Pride divided no more: St. Pete Pride comes back together

Pride divided no more: St. Pete Pride comes back together

ST. PETERSBURG — The 16th annual St. Pete Pride Parade is getting ready to march along the downtown waterfront the second straight year. But many hope to move past the division caused last year when the parade was uprooted from its original hom...
Published: 06/22/18
For sale: A Tampa Bay area elementary school where you can eat tacos and buy wine

For sale: A Tampa Bay area elementary school where you can eat tacos and buy wine

ST. PETERSBURG — For sale: a 104-year-old elementary school with restaurant and wine shop. It even has a title company where you can close the deal.Less than a year after completing a major renovation of the historic North Ward school, developer Jona...
Published: 06/22/18
Domain Homes: Buyers love them, some others don’t

Domain Homes: Buyers love them, some others don’t

TAMPA — When the 2008 financial crash brought down the nation’s housing market, hundreds of home builders went out of business. Among them was Sharon McSwain Homes in Atlanta, forced to liquidate in 2009.But just as developers like to develop, builde...
Published: 06/21/18
Updated: 06/22/18
Armature Works developers sue Ulele and city of Tampa over use of nearby building

Armature Works developers sue Ulele and city of Tampa over use of nearby building

TAMPA — Two of the city’s hottest developers — the companies behind Ulele and the Armature Works — are heading to court over control of an old city building that sits between the hit eateries. Both want to redevelop the city&...
Published: 06/21/18
Orlando airport first to scan faces of U.S. citizens on international flights

Orlando airport first to scan faces of U.S. citizens on international flights

Associated PressFlorida’s busiest airport is becoming the first in the nation to require a face scan of passengers on all arriving and departing international flights, including U.S. citizens, according to officials there. The expected announcement T...
Published: 06/21/18
Saboteur or whistleblower? Battle between Elon Musk and former Tesla employee turns ugly, exposing internal rancor

Saboteur or whistleblower? Battle between Elon Musk and former Tesla employee turns ugly, exposing internal rancor

Hours after Tesla had sued its former employee on charges he had stolen company secrets, and days after chief Elon Musk had called him a saboteur, the Silicon Valley automaker made a startling claim. The company had received a call from a friend of t...
Published: 06/21/18