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PSC relaxes some landline phone customer service rules, retains others

The Florida Public Service Commission decided Tuesday to slightly relax landline telephone customer service standards, making some changes sought by the industry but resisting others opposed by consumer advocates. The rules govern how long a phone company has to install new service, repair existing service and answer customer service calls. The commission's decision Tuesday evening is a "victory for consumers," said Mike Twomey, a lobbyist with AARP, which had opposed relaxing the rules. "It's a step in the right direction, but we'd like to have seen more," said Bob Elek, a spokesman for Verizon, which pushed for more dramatic changes. Verizon's competitors that provide cable, Internet and wireless phone service are not bound by the same rules, so landline services are not able to compete on a level playing field, Elek said. The new rules proposed by the commission face further hearings.

PSC relaxes some landline phone customer service rules, retains others 01/06/09 [Last modified: Wednesday, November 3, 2010 9:25am]
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