Wednesday, February 21, 2018
Business

Target CEO pledges 'to get to the bottom' of data breach

MINNEAPOLIS — Target's chief executive started the week Monday trying to assure consumers that his company will figure out who stole personal information on tens of millions of its customers, and he apologized for the massive data breach, which he said has been mended.

"As time goes on, we're going to get to the bottom of this," Gregg Steinhafel, Target's president and CEO, said Monday on CNBC. "We're not going to rest until we understand what happened and how that happened."

Steinhafel said the breach occurred when hackers installed malware on the Minneapolis-based company's point-of-sale registers. Steinhafel declined to outline the changes being made in an effort to protect customers' personal information, citing the ongoing criminal investigation.

Target said hackers stole the personal information of up to 110 million customers, including names, mailing addresses, telephone numbers and email addresses, through their credit and debit cards.

Steinhafel said he learned about the data breach on the morning of Dec. 15. He added that "my heart sunk" and he has had many "sleepless nights" since his company's troubles began.

The company announced the breach Dec. 19, and Steinhafel explained it took several days for the company to reveal it because officials first had to make sure its data system was safe, then prepare employees and set up call centers to handle inquiries from the public.

"We've tried to be very transparent and very clear," he said.

He said he's also aware of how Target customers are feeling: "No one screens my email," Steinhafel said. "So I have read every single email that has come to me.

"It has run the gamut of emotions from 'I'm with you, Target' and I've had the other side of that equation to where there's been some very poorly chosen words to describe Target and myself," he said.

In a full-page ad in Monday's Star Tribune, Steinhafel said his company's "top priority is take care of you and helping you feel confident about shopping at Target, and it is our responsibility to protect your information when you shop with us. … We didn't live up to that responsibility, and I am truly sorry."

He said the company "moved as swiftly as we could to address the problem," having closed the "access point that the criminal used" and hired security experts to determine how "criminals forced their way into our systems."

Comments
Career Q&A: Nut allergy is a serious workplace concern

Career Q&A: Nut allergy is a serious workplace concern

Q: My manager has recently started eating nuts at her desk, which is located right next to mine. Unfortunately, I have a serious nut allergy, so any contact with them could produce a life-threatening reaction. Even foods which contain tiny pieces of ...
Updated: 5 hours ago
Yes, we have some bananas: Port Tampa Bay welcomes first shipment in 21 years

Yes, we have some bananas: Port Tampa Bay welcomes first shipment in 21 years

TAMPA — More than two decades after the last bunch arrived on shore, bananas are back at Tampa’s port. More than 3,900 pallets of Chiquita bananas from Ecuador arrived last week at the new Port Logistics Refrigerated Services warehouse.It was the fir...
Updated: 9 hours ago
Guess co-founder steps aside after allegations from Kate Upton

Guess co-founder steps aside after allegations from Kate Upton

Associated PressNEW YORK — Guess Inc. says that co-founder Paul Marciano will give up his day-to-day responsibilities at the clothing company until a sexual misconduct investigation is completed. Model and actress Kate Upton told Time magazine earlie...
Published: 02/20/18
Grocery retailer Albertsons to buy drugstore chain Rite Aid

Grocery retailer Albertsons to buy drugstore chain Rite Aid

Associated PressThe privately held owner of Safeway, Vons and other grocery brands is plunging deeper into the pharmacy business with a deal to buy Rite Aid, the nation’s third-largest drugstore chain. Albertsons Companies is offering either a share ...
Published: 02/20/18
Following deaths from Irma, Florida looks to new rules for keeping nursing homes cool after outages

Following deaths from Irma, Florida looks to new rules for keeping nursing homes cool after outages

After national headlines and a public outcry over the deaths of 14 people at a Broward County nursing home after Hurricane Irma, nursing homes across the state are working to comply with new rules requiring them to have back-up power.But the process ...
Published: 02/20/18
Yoshi — car maintenance that comes to you — launches in Tampa Bay

Yoshi — car maintenance that comes to you — launches in Tampa Bay

A California-based company that promises to bring limited on-site car maintenance directly to you — from an oil change to a fill-up — has picked Tampa Bay as its next pit stop."Anything that your car needs, we’re going to bring to you," said Nick Ale...
Published: 02/20/18

Hernando Business Digest for Feb. 23

Business digestEventsCHAMBER RIBBON-CUTTINGS: The Greater Hernando County Chamber of Commerce will have two ribbon-cuttings in the coming week:• Access Health Care Physicians/Dr. Janice Rodriguez, 5290 Applegate Drive, Spring Hill, 10 a.m. Feb. 23. C...
Published: 02/20/18

Pasco Business Digest for Feb. 23

Business digestBrieflyLOCAL COMMUNITY RECOGNIZED: CHUY’S RESTAURANT TO OPEN: Chuy’s, the Austin-based Tex-Mex restaurant, will open its first Tampa Bay area location this spring near Cypress Creek Town Center in Wesley Chapel. The restaurant at 25750...
Published: 02/20/18
Steve Wozniak charms USF crowd: ‘The human or the technology — what’s more important?’

Steve Wozniak charms USF crowd: ‘The human or the technology — what’s more important?’

TAMPA — Steve Wozniak, the inventor of the Apple personal computer, is the tech genius who sounds less like an engineer, more like a philosopher.Startups? They can be a lot of fun — if started up for the right reason."The purpose should never be, thi...
Updated: 6 hours ago
Epilogue: Tourism community remembers Paradise founder Cedar Hames

Epilogue: Tourism community remembers Paradise founder Cedar Hames

When Cedar Hames spoke, you listened.He was a natural storyteller, always dressed sharp to match his wit and natural elegance. He grew a two-person business in St. Petersburg into a leading tourism, advertising and marketing agency over an esteemed 3...
Published: 02/19/18
Updated: 02/20/18