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Target reveals gift card gaffe

Customers can bring faulty Target gift cards to any Target service desk or call toll-free 1-800-544-2943 for help.

Associated Press

Customers can bring faulty Target gift cards to any Target service desk or call toll-free 1-800-544-2943 for help.

NEW YORK — Target, the nation's second-largest discount retailer, said Tuesday that an unidentified number of gift cards sold over the holidays were not properly activated.

The Minneapolis chain said that the number of cards affected was less than 0.1 percent of the total sold and that it will honor the affected cards.

Holders of Target gift cards can check the balance by following instructions on the back of the card. Customers can bring faulty cards to any Target service desk or call toll-free 1-800-544-2943 for help.

"We are aware that some Target gift cards were not fully activated and apologize for the inconvenience," company spokeswoman Molly Snyder said in a statement emailed to the Associated Press.

The problem comes less than two weeks after Target announced it was hit with a massive data security breach that affected about 40 million debit and credit card holders who shopped at its stores between Nov. 27 and Dec. 15.

"It's another black eye that makes you question the internal operating procedures of Target," said Brian Sozzi, CEO and chief equities strategist at Belus Capital Advisors. "Target needs to be doing everything perfectly. It can't afford to lose any more confidence among its guests."

On Friday, Target backtracked and said that debit card PINs were among the financial information stolen from millions of customers who shopped at the retailer in late November and early December. However, it said that the stolen personal identification numbers, which customers type into keypads to make secure transactions, were encrypted and that this strongly reduces risk to customers.

In addition to the encrypted PINs, customer names, credit and debit card numbers, card expiration dates and the embedded code on the magnetic strip on the back of the cards were stolen.

Target has said it is still in the early stages of investigating the breach. It has been working with the Secret Service and the Department of Justice.

Target reveals gift card gaffe 12/31/13 [Last modified: Tuesday, December 31, 2013 8:28pm]
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