Make us your home page
Instagram

Wendy's is fastest of fast-food chains in drive-through

In less time than it takes some computers to power up, Wendy's can get a customer in and out of its drive-through.

The fast-food chain needed 129.75 seconds to clear a car through its queue last year — 16 seconds better than 2010, and faster than any other major chain, according to an annual report from QSR magazine.

Chick-fil-A takes longer — 190.06 seconds — to do the same. But the chicken restaurant has the best accuracy ratings, getting 92.4 percent of drive-through orders correct.

Less impressive: Burger King, which requires 201.33 seconds to serve car-bound customers and also has the worst precision record. The chain correctly delivers 83 percent of its drive-through orders, down 6.7 percentage points from 2010.

QSR, which focuses on the quick-service restaurant industry, paired up with Insula Research to survey seven fast-food joints on their drive-through performance. The outdoor service stations can account for up to 70 percent of sales at some chains.

Wendy's was the only chain to improve its average service time last year, and even then, it was slower than the 116.2-second record it set in 2003. The chain has less than two cars in its line at an average point; Chick-fil-A has the most, with more than five.

Chick-fil-A was also deemed to have the best customer service, with 92.4 percent of its drive-through units classified as delivering a pleasant experience or better. Burger King, with 61.7 percent, had the lowest percentage of pleasant encounters.

Wendy's is fastest of fast-food chains in drive-through 10/10/12 [Last modified: Wednesday, October 10, 2012 11:15pm]
Photo reprints | Article reprints

Copyright: For copyright information, please check with the distributor of this item, Tribune News Service.
    

Join the discussion: Click to view comments, add yours

Loading...
  1. 'Toxic' times: How repeal of Florida's tax on services reverberates, 30 years later

    State Roundup

    TALLAHASSEE — Long before Hurricane Irma attacked Florida, the state faced a troubled fiscal future that the storm will only make worse.

    Robertson says the tax debate is now “toxic.”
  2. Fewer Tampa Bay homeowners are underwater on their mortgages

    Real Estate

    The percentage of Tampa Bay homeowners underwater on their mortgages continues to drop. In the second quarter of this year, 10.2 percent of borrowers had negative equity compared to nearly 15 percent in the same period a year ago, CoreLogic reported Thursday. Nationally, 5.4 percent of all mortgaged homes were …

    The percentage of Tampa Bay homeowners underwater on their mortgages  continues to drop. [Times file photo]
  3. 'What Happened'? Clinton memoir sold 300,000 copies in first week

    Blogs

    Despite being met with decidedly mixed reviews, What Happened, Hillary Clinton's new memoir about the 2016 presidential campaign, sold a whopping 300,000 copies in its first week.

    The new memoir by former presidential candidate Hillary Clinton sold 300,000 copies in its first week.
  4. After Irma topples tree, home sale may be gone with the wind

    Real Estate

    ST. PETERSBURG — To house hunters searching online, the home for sale in St. Petersburg's Shore Acres neighborhood couldn't have looked more appealing — fully renovated and shaded by the leafy canopy of a magnificent ficus benjamini tree.

    Hurricane Irma's winds recently blew over a large ficus tree, left, in the yard of a home at 3601Alabama Ave NE, right, in Shore Acres which is owned by Brett Schroder who is trying to sell the house.
[SCOTT KEELER   |   Times]

  5. Unemployment claims double in Florida after Hurricane Irma

    Business

    The number of Americans seeking unemployment benefits dropped by 23,000 last week to 259,000 as the economic impact of Hurricane Harvey began to fade.

    Homes destroyed by Hurricane Irma on Big Pine Key last week. Hurricane Irma continued to have an impact on the job market in Florida, where unemployment claims more than doubled from the previous week.
[The New York Times file photo]