Make us your home page
Instagram

Wendy's is fastest of fast-food chains in drive-through

In less time than it takes some computers to power up, Wendy's can get a customer in and out of its drive-through.

The fast-food chain needed 129.75 seconds to clear a car through its queue last year — 16 seconds better than 2010, and faster than any other major chain, according to an annual report from QSR magazine.

Chick-fil-A takes longer — 190.06 seconds — to do the same. But the chicken restaurant has the best accuracy ratings, getting 92.4 percent of drive-through orders correct.

Less impressive: Burger King, which requires 201.33 seconds to serve car-bound customers and also has the worst precision record. The chain correctly delivers 83 percent of its drive-through orders, down 6.7 percentage points from 2010.

QSR, which focuses on the quick-service restaurant industry, paired up with Insula Research to survey seven fast-food joints on their drive-through performance. The outdoor service stations can account for up to 70 percent of sales at some chains.

Wendy's was the only chain to improve its average service time last year, and even then, it was slower than the 116.2-second record it set in 2003. The chain has less than two cars in its line at an average point; Chick-fil-A has the most, with more than five.

Chick-fil-A was also deemed to have the best customer service, with 92.4 percent of its drive-through units classified as delivering a pleasant experience or better. Burger King, with 61.7 percent, had the lowest percentage of pleasant encounters.

Wendy's is fastest of fast-food chains in drive-through 10/10/12 [Last modified: Wednesday, October 10, 2012 11:15pm]
Photo reprints | Article reprints

Copyright: For copyright information, please check with the distributor of this item, Tribune News Service.
    

Join the discussion: Click to view comments, add yours

Loading...
  1. In advertising, marketing diversity needs a boost in Tampa Bay, nationally

    Business

    TAMPA — Trimeka Benjamin was focused on a career in broadcast journalism when she entered Bethune-Cookman University.

    From left, Swim Digital marketing owner Trimeka Benjamin discusses the broad lack of diversity in advertising and marketing with 22 Squared copywriter Luke Sokolewicz, University of Tampa advertising/PR professor Jennifer Whelihan, Rumbo creative director George Zwierko and Nancy Vaughn of the White Book Agency. The group recently met at The Bunker in Ybor City.
  2. Tampa Club president seeks assessment fee from members

    News

    TAMPA — The president of the Tampa Club said he asked members last month to pay an additional assessment fee to provide "additional revenue." However, Ron Licata said Friday that the downtown business group is not in a dire financial situation.

    Ron Licata, president of the Tampa Club in downtown Tampa. [Tampa Club]
  3. Under Republican health care bill, Florida must make up $7.5 billion

    Markets

    If a Senate bill called the Better Care Reconciliation Act of 2017 becomes law, Florida's government would need to make up about $7.5 billion to maintain its current health care system. The bill, which is one of the Republican Party's long-promised answers to the Affordable Care Act imposes a cap on funding per enrollee …

    Florida would need to cover $7.5 billion to keep its health care program under the Republican-proposed Better Care Reconciliation Act of 2017.  [Times file photo]
  4. Amid U.S. real estate buying binge by foreign investors, Florida remains first choice

    Real Estate

    Foreign investment in U.S. residential real estate recently skyrocketed to a new high with nearly half of all foreign sales happening in Florida, California and Texas.

    A National Association of Realtors annual survey found record volume and activity by foreign buyers of U.S. real estate. Florida had the highest foreign investment activity, followed by California and Texas. [National Association of Realtors]
  5. Trigaux: Tampa Bay health care leaders wary of getting too far ahead in disruptive times

    Business

    Are attempts to repeal Obamacare dead for the foreseeable future? Might the Affordable Care Act (ACA), now in dire limbo, be revived? Will Medicaid coverage for the most in need be gutted? Can Republicans now in charge of the White House, Senate and House ever agree to deliver a substitute health care plan that people …

    Natalia Ricabal of Lutz, 12 years old, joined other pediatric cancer patients in Washington in July to urge Congress to protect Medicaid coverage that helped patients like Ricabal fight cancer. She was diagnosed with Ewing's sarcoma in 2013 and has undergone extensive treatments at BayCare's St. Joseph's Children's Hospital in Tampa. [Courtesy of BayCare]