Friday, May 25, 2018
Business

Career Q&A: Small-business owner should flip script on hiring process

Q: When filling positions for my small business, I routinely encounter an issue that leaves me totally irked and mystified. After posting openings online, we schedule onsite interviews for everyone who sends an acceptable resume. Before talking with me, candidates are asked to complete a detailed questionnaire and watch a video about job requirements.

To help applicants plan ahead, we describe this process and explain that it will take about two hours. However, half the people never even show up. They don't call, they don't email. They simply disappear. I find this pattern completely baffling. What do you think is going on?

A: First, you need to understand that not everyone who submits a resume is seriously interested in joining your business. Some job seekers take a shotgun approach and apply for numerous positions just to see what happens.

When faced with a two-hour interview commitment, casual applicants may decide to bail. And even though ditching job search appointments seems blatantly self-destructive, some people are just that clueless. But while vanishing applicants are undoubtedly annoying, you actually have greater problems.

By investing two hours in everyone with a passable resume, you're wasting valuable business time. To solve this problem, implement a 15-minute phone interview to eliminate unqualified candidates. Next, to improve your onsite interviews, reverse the order of events and put the video and questionnaire last.

By putting the video and questionnaire upfront, you're giving applicants too many clues about how they should answer your questions. Among hiring professionals, this mistake is known as telegraphing. Switching the order will also save time, since only those who truly may be hired need to hear about job requirements.

Finally, once a position is filled, be sure to notify anyone who didn't make it. Knowing how it feels to be ignored, you don't want to treat your applicants as rudely as some of them have treated you.

How to handle an awkward transition

Q: I will soon be taking a job that has been filled for several months by an interim director. "Jack" had hoped to be given the position permanently but now he will be reporting to me. This is a rather awkward situation, so how should I approach my discussion with Jack?

A: You're wise to give this some thought before showing up at the office. Even if Jack is a consummate professional, watching you take over his desired job will undoubtedly be difficult. Because the interim appointment indicates that he's both respected and capable, start by acknowledging his contributions and inviting his suggestions.

For example: "Jack, I want you to know how much I appreciate the work you did as interim director, and I'm sure that experience will be helpful in your career. Because I know you have a lot of valuable knowledge, I'd like to spend some time talking about the history of the department and getting your thoughts about the future."

The goal of this discussion is to shift the relationship from competitive to collaborative and to make Jack an ally instead of an adversary. If he responds in kind, then you will be off to a good start.

Comments
Five members of 69ers motorcycle gang indicted on federal charges

Five members of 69ers motorcycle gang indicted on federal charges

Last year three members of the 69ers Motorcycle Club gang were implicated in the execution of a rival gang leader in the middle of rush hour traffic in Pasco County.Now those three and two other 69ers members have been indicted on federal charges tha...
Updated: 6 hours ago
With makeover, ZooTampa at Lowry Park takes a page from the theme parks

With makeover, ZooTampa at Lowry Park takes a page from the theme parks

TAMPA — Behind the construction walls near the carousel at ZooTampa at Lowry Park, hammers, saws and power drills made a racket in the blazing Friday heat. A raft full of 100-pound water jugs took test trips on the new Roaring Springs ride set ...
Updated: 7 hours ago
U.S. news outlets block European readers over new privacy rules

U.S. news outlets block European readers over new privacy rules

LONDON ó U.S. news outlets including The Chicago Tribune, The Los Angeles Times, The Orlando Sentinel and The Arizona Daily Star abruptly blocked access to their websites from Europe on Friday, choosing to black out readers rather than comply with a ...
Updated: 11 hours ago
Tampa Electric appeals OSHA findings for October accident

Tampa Electric appeals OSHA findings for October accident

TAMPA ó Tampa Electric Co. is appealing a recent citation by federal regulators. The Occupational Safety and Health Administration hit the utility with a $76,050 fine and a "serious" violation in April following its investigation into an accident in ...
Updated: 11 hours ago
Fiat Chrysler recalls 4.8 million cars, warning owners: Donít use the cruise control

Fiat Chrysler recalls 4.8 million cars, warning owners: Donít use the cruise control

Associated PressDETROIT ó Fiat Chrysler is recalling 4.8 million vehicles in the U.S. because in rare but terrifying circumstances, drivers may not be able to turn off the cruise control. The company is warning owners not to use cruise control until...
Published: 05/25/18
Federal Reserve chairman warns his agency must be free from political pressure

Federal Reserve chairman warns his agency must be free from political pressure

Associated PressFederal Reserve Chairman Jerome Powell warned Friday that the Fedís independence from political pressure must be respected if it is to succeed in controlling inflation, maximizing employment and regulating the financial system. His re...
Published: 05/25/18
Restaurants like Ford’s Garage use the experience to get you in the door

Restaurants like Ford’s Garage use the experience to get you in the door

Tim Butler’s first car was a Ford Model A pick-up truck — a pearl fawn and cherry red pick-up he got his senior year in high school from his dad, who renovates antique cars. That’s why as Butler waited for a table at the Ford’...
Published: 05/25/18
St. Petersburg man fined $507,513 in penny stock scheme

St. Petersburg man fined $507,513 in penny stock scheme

TAMPA ó A St. Petersburg man was fined $507,513 and permanently barred from participating in the offering of a penny stock in a case involving a scheme to manipulate the price of Aureus, a penny stock company incorporated in Nevada, officials said Fr...
Published: 05/25/18
Broadcomís CEO tops highest-paid list with a $103 million payout

Broadcomís CEO tops highest-paid list with a $103 million payout

Times staff and wiresNEW YORK ó Chief executives at the biggest public companies got an 8.5 percent raise last year, bringing the median pay package for CEOs to $11.7 million. Across the S&P 500, compensation for CEOs is often hundreds of times highe...
Published: 05/25/18
Denis Phillips, hurricane season guru, talks his signature beer, suspenders and Rule #7

Denis Phillips, hurricane season guru, talks his signature beer, suspenders and Rule #7

SAFETY HARBOR ó Denis Phillips cracks a pop-top and pulls a can that looks a lot like him to his lips."Itís got that citrusy feel to it," he says. "Which is a Florida thing. Thatís not bad." Indeed, thereís a grapefruit finish to Rule #7 Hurricane Sa...
Published: 05/25/18