Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

System glitch could slow down Pinellas parents seeking magnet applications

ST. PETERSBURG — Melinda Kasson couldn't figure out what she'd done wrong.

As a parent who uses the Pinellas County school district's student information system every day to access information about her children's schoolwork, she was flummoxed when the website wouldn't allow her to register her twin daughters for high school next year.

Kasson, 40, typed her password and it didn't work. She tried copying and pasting. That didn't work. She even rebooted her computer. No dice.

It took going to her kids' school, Madeira Beach Fundamental, before an employee told Kasson they probably needed to reset her password. Four other parents were in line, she said, with similar problems.

Parents from all over the county face an 8 a.m. Friday application deadline to submit their children's top picks for entrance into the district's magnet and fundamental programs for the 2012-13 school year.

Some are likely to encounter problems.

That's because of a glitch that happened when the district changed student information systems before the 2010-11 school year, said John Just, assistant superintendent for management of information systems.

While some user passwords carried over from the old system to the new system, called Portal, without a problem, others were too short to be used on the part of the website that handles student reservations. Just couldn't say how many people were affected.

"It's not widespread," he said. Just said the district has people on hand for extended hours to help parents who encounter difficulties. The solution requires a password change, which either can be done online using security prompts over the phone if the parent already has driver's license information on file with the school district, or else in person at a local school.

"There is no panic allowed," said Dee Burns, who oversees student assignment for the district.

Burns said parents who run into problems need only call or go to their local school for help.

"Let's just talk it through," she said.

Rebecca Catalanello can be reached at (727) 893-8707 or rcatalanello@tampabay.com.

System glitch could slow down Pinellas parents seeking magnet applications 01/18/12 [Last modified: Thursday, January 19, 2012 12:19am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Trump condemns 'evil losers' who carried out Manchester concert attack

    Politics

    BETHLEHEM, West Bank — President Donald Trump condemned the "evil losers" responsible for the deadly attack on concert-goers in England Tuesday and called on leaders in the Middle East in particular to help root out violence.

    President Donald Trump pauses as he makes a statement on the terrorist attack in Manchester, after a meeting with Palestinian President Mahmoud Abbas, Tuesday, May 23, 2017, in the West Bank City of Bethlehem. [Associated Press]
  2. Tampa Bay Times journalists wins 17 Green Eyeshade Awards

    Human Interest

    Tampa Bay Times journalists placed first in seven categories of the prestigious Green Eyeshade awards, which honors outstanding journalism in the Southeast.

  3. A manatee swims near the entrance to Three Sisters Springs on Kings Bay, some of many springs that feed the Crystal River in Citrus County. The Southwest Florida Water Management District is considering a proposal that would allow a decrease to the amount of fresh water flowing in the Crystal River so that water can be diverted to fuel development. Critics say similar proposals around the state could threaten Florida's environmental health. [DOUGLAS R. CLIFFORD | Times (2014]
  4. Ailing Florida springs could be tapped further to fuel development

    Water

    BROOKSVILLE — Efforts by state officials to set a minimum flow for its iconic springs have stirred up a wave of public opposition. Opponents contend the state is willing to destroy its springs in order to justify continuing to provide water for new development.

    A manatee swims near the entrance to Three Sisters Springs on Kings Bay, one of many springs that feeds the Crystal River in Citrus County. The Southwest Florida Water Management District is considering a proposal to decrease the amount of fresh water flowing in Crystal River so that water can be diverted to fuel development. Critics say similar proposals around the state could threaten Florida's environmental health. [DOUGLAS R. CLIFFORD | Times (2014
  5. Canned by lawmakers, PTC staff say they are now forgotten

    Transportation

    TAMPA — After roughly 20 years in the Hillsborough County Sheriff's Office, Mike Gonzalez got another job with a uniform and badge when he was hired in 2015 as an inspector for the Public Transportation Commission.

    The badge that PTC inspectors carry while on duty. State lawmakers voted to abolish the agency this year leaving its remaining employees fearing for their future.