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Pressure mounts to fix health insurance exchanges

The pressure is on for the federal government and states running their own health insurance exchanges to get the systems up and running after overloaded websites and jammed phone lines frustrated consumers for a second day as they tried to sign up for coverage using the new marketplaces.

In some ways, the delays that persisted Wednesday were good news for President Barack Obama and supporters of his signature domestic policy achievement because the holdups showed what appeared to be exceptionally high interest in the overhauled insurance system. But if the glitches aren't fixed quickly, they could dampen enthusiasm for the law at the same time Republicans are using it as a rallying cry to keep most of the federal government closed.

In California, home to 15 percent of the nation's uninsured, officials pulled the enrollment portion of the Covered California site down overnight for emergency upgrades. It was restored midmorning Wednesday, and 7,770 people had started applications by then, spokesman Roy Kennedy said.

California is one of a handful of mostly Democratic states that opted to set up their own exchanges rather than let the federal government do it for them. In the system being operated in 36 states by the federal Department of Health and Human Services, consumer patience was still being tested.

Agency spokeswoman Joanne Peters said many Americans successfully enrolled on the first day, but she declined to give a number.

Pressure mounts to fix health insurance exchanges 10/02/13 [Last modified: Wednesday, October 2, 2013 10:23pm]
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