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Hernando government phones, voice mail experiencing problems

BROOKSVILLE — Hernando County government's automated telephone answering and voice mail service has been experiencing significant technical problems since Tuesday.

The problems affect Hernando County government offices, the city of Brooksville, the county Health Department, the State Attorney's Office, the Public Defender's Office and any office utilizing the Cisco phone system.

No problems have been reported with Sheriff's Office phones or the countywide dispatch system, said sheriff's spokeswoman Denise Moloney.

In some cases, messages left for government employees may have been lost, officials said. In others, callers have been unable to get through to specific offices or employees or leave voice mail messages.

County information technology personnel have been attempting to rebuild the system. They have set as their first priority getting lines open so residents can reach government offices.

At the same time, technology personnel are working on the automated systems and setting up voice mail boxes.

Once the phone system server is stable, phone service can be restored, and technology personnel will try to recover as much data as possible.

While the work is ongoing, callers may check the county's website or the phone directory for specific phone numbers and attempt to dial directly to departments or offices.

Additional information is available in a news release under "County News" on the county's website: co.hernando.fl.us.

County officials apologized for the inconvenience and said they were working to restore service as soon as possible.

Staff writer Tony Marrero contributed to this report. Barbara Behrendt can be reached at behrendt@tampabay.com or (352) 848-1434.

Hernando government phones, voice mail experiencing problems 11/14/12 [Last modified: Wednesday, November 14, 2012 9:27pm]
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